Buenos dias,la solicitud para devolucion de portes debe hacerla directamente el remitente, el paquete si esta garantizado, pero revisando los tiempos de recogida y el dia comprometido para la entrega, la devolucion de portes no aplicaria ya que si se cumplio con los tiempos de entrega, en este caso debe contactar a el remitente y que soliciten desde origen la reclamacion.Alejandra MolinaCollections SpainGBS Medellín, Colombia.UPS Global Business Servicesdbcollectionspain@ups.com--------------------A ERA URGENTE - (CPTES01972811-25)CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.ref:!00DF005wsA.!500KV02gUMOU:refThis e-mail and any attachments thereto may contain information which is confidential and intended for the sole use of the recipient(s) named above. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication or distribution in any form) by persons other than the designated recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender either by telephone or by e-mail and delete the material from any computer. Thank you for your cooperation.