Anterior

Intentando hacer reclamacion EU261 y es imposible

Resuelta Pública

Naturaleza del problema:

Otro

Tu reclamación

M. L.

A: RYANAIR

15/09/2023

Hola, estoy intentando hacer una reclamacion Eu261 a la compañia Ryanair por el retraso de un vuelo de mas de 3 horas. Es imposible, cada vez que intento hacer el tramite me remite un error o no me deja avanzar en la tramitacion.He llamado por telefono atencion al cliente, he mandado correo a la direccion que me indican,he hablado por whatsapp con atencion al cliente, pero la gestion no avanza y no me dan respuesta.Siempre manda un correo tipo que no me deja hacer nada.Hago la reclamacion porque mi vuelo tenia que salir de Zagreb-Malaga a las 17:10 y llegar a las 20:25 y el vuelo finalmente llego a Malaga a las 23:35Solicitamos la gestion de la reclamacion para la compensacion por retraso

Mensajes (1)

RYANAIR

A: M. L.

03/10/2023

Your request (40463035) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 3 Oct 2023, 09:28 IST Su referencia CPTES01876562-00Referencia Ryanair 40463035Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de D. MIGUEL ANGEL LOPEZ DAVILA.Podrán encontrar la respuesta a esta reclamación en el archivo adjunto.Esperamos haber sido de su ayuda.Atentamente,_____________________________GonzaloRegulator Support Specialist Abogados 14 Sept 2023, 23:40 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[LPGL0V-RDXKW]


¿Necesitas ayuda?

El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.

Llámanos

Consulta nuestros horarios de atención aquí

Información para empresas

Descubra más sobre esta plataforma

Información para consumidores

Descubre más sobre nuestra plataforma