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Indemnización

Resuelta Pública

Naturaleza del problema:

Cancelación del vuelo

Tu reclamación

P. J.

A: RYANAIR

10/07/2024

Por favor, explica brevemente el motivo de tu reclamación Cancelaron mi vuelo FR8146 de malaga a Ibiza el día 29/06/2024 y se niegan a abonar la compensación de 250€, alegando a sido problema con los controladores, pero en un principio el vuelo fue retrasado 2 horas y después de hacernos embarcar y pasar 2 horas dentro del avión a celaron el vuelo porque no les daban permiso de despegue porque la tripulación sobrepasaba las horas d vuelo!

Mensajes (5)

RYANAIR

A: P. J.

23/10/2024

Your request (51555678) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 23 Oct 2024, 08:29 IST N. º Ref: CPTES01935067-14 Su Ref: 51555678 Estimado/a Sr./a., Acusamos recibo de su correspondencia, en nombre de PALOMA JIMENEZ SUAREZ. Nos gustaría indicarle que para que podamos continuar y analizar lo ocurrido con su vuelo necesitaríamos que nos indicase PNR de la reserva. El PNR (Registro de Nombre de Pasajero, por sus siglas en inglés) de una reserva de Ryanair es un código alfanumérico único asignado a cada reserva de vuelo que empieza y termina por letras . Este código actúa como un identificador clave que permite a la aerolínea y a otras partes involucradas acceder y gestionar la información asociada con la reserva Atentamente, Luis Miguel Regulator Specialist Reclamar 10 Jul 2024, 17:45 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4EJGR2-Z1W7J]

P. J.

A: RYANAIR

23/10/2024

FR8146

P. J.

A: RYANAIR

23/10/2024

APBERA

P. J.

A: RYANAIR

23/10/2024

Aquí aparecen todos los datos

RYANAIR

A: P. J.

19/11/2024

Your request (56206775) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 19 Nov 2024, 15::15 GMT Estimada Paloma Jimenez Suarez, Acusamos recibo a través de OCU. Con respecto a la cancelación de su vuelo FR8146 AGP-IBZ el día 29 de junio de 2024, le informamos que, en cumplimiento con la gestión recibida a través de OCU y de acuerdo con los términos jurídicos aplicables, hemos procedido al reembolso correspondiente. Este se procesó a su tarjeta Visa con terminación 0498 el día 2 de julio. Le rogamos verificar este movimiento directamente con su entidad bancaria y no dude en contactarnos si requiere mayor asistencia. Quedamos a su disposición para cualquier consulta adicional. Saludos cordiales, Luis Miguel Reuglator Specialist Reclamar 23 Oct 2024, 11:01 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LV9VE7-R1GGW]


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