I request a refund for my package missing

Hello , I received an email that my order was delivered but I haven’t Recieved my order. It’s been over 3 weeks now , I’ve contacted all the emails support, chat support but they could not find my package. It is really frustrating. Now I need them to refund me my missing package cost 90 euro . If they don’t I will file a case together with other customers complainants to shut down this Ecoscooting company because they are completely thief’s. They steal the customers packages . Please reach out to me : Leonisacanoy22@gmail.com +34 613 757 484

Gracias por contactarnos, le invitamos a participar en nuestra encuesta sobre el servicio de atención al cliente a través del presente link, muchas gracias. ------------------------------------------------------------------