Hotel cierra y no devuelve la reserva

Realice una reserva (En diciembre de 2025) en un hotel para el 6-8 de marzo, me he enterado por terceras partes que el hotel cierra sus puertas y cambia de empresa gestora, desde booking no solo no me confirmaron cancelación ni cierre del hotel en una primera reclamación si no que en una segunda (ya habiendo confirmado por mi mismo con el propio hotel que se encuentra cerrado) no me dan solución alguna mas que instarme a hablar y llevar con los anteriores dueños del hotel para que ellos realicen la devolución, los cuales obviamente no responden el teléfono. Para colmo se ha rechazado la solicitud de cancelación de mi reserva sin cargo

------------------------------------ Romain O. (CS Global) 4 mar 2026, 15:40 CET Your ref: Our ref: 8761750390529519064 Dear OSCAR SANCHEZ ROSADO, Further to your request received on 17/02/2026, firstly we are sorry to hear about your experience with this service provider. Please be reminded that this reservation was booked via our partner offer program which has the following terms and conditions: '' ABOUT PARTNER OFFER1.1 Booking.com may display offers that are not directly sourced from Service Providers, but come to us through a Booking.com partner company (‘Partner offer’). Partner offers will be clearly displayed and distinguished from the regular offers directly sourced from Service Providers and have the following special conditions, unless mentioned otherwise on our Platform: Price policy: As displayed on our Platform Must be paid at the time of booking No modifications: Once your booking is complete, any changes to your personal or booking details will not be possible. However, if it offers free cancellation, you will be able to cancel it for free, as long as you do it in time Can not be combined with other offers: other promotions, incentives, and rewards are not eligible on the booking Can not be scored or reviewed on our Platform'' For this reasons, we have contacted the partner compnay on your behalf in order to request their postion on this matter. We will update you with their reply accordingly once we have it. Thank you for your reply and understanding. All the best, -- Romain O. Senior Relations Specialist Booking.com Making it easier for everyone to experience the world. Copyright © 1996–2026Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [NWYKEP-G6YDN]