HEADOUT. Entrada audioguia y entrada infantil gratuita

Estimados/as señores/as de HEADOUT:  Me pongo en contacto con ustedes porque compré unas entradas que considero inadecuado el precio, la de niño que es gratuita y me cobrasteis 12€ por ella y, por otro lado, nunca recibí la audioguia que indicáis. SOLICITO la devolución de todo o parte del importe de las dos entradas por no cumplir con lo establecido. Sin otro particular, atentamente. Ana Ferrán

Hello Reclamar, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Support (Headout) Apr 2, 2026, 15::16 GMT+5:30 Hey Ana, Thank you for reaching out. The 8-digit Headout booking ID is available in your confirmation email or payment receipt. Please ensure: Enter digits only (no special characters or text). If it's a combo booking, input one booking ID at a time. Double-check that you're using the email address entered at the time of booking. If the provided booking ID is correct, it may not be linked to the email address used to contact support. Could you please confirm the email address you used during the booking process? This will help us locate your reservation. Looking forward to assisting you further. Best, Taylor Reclamar Apr 2, 2026, 15:15 GMT+5:30

Hola: El ID de la reserva es: 30715354. Y mi dirección de mail: aferran1@hotmail.com. Un saludo, Ana Ferrán