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Angela A. (CS Global)
6 feb 2026, 15:58 CET
Your Reference:
Our Reference: -
Dear Ocu,
Firstly, please accept our sincere apologies for the unintended delay in coming back to you.
Please be advised that I have picked up your claim regarding Omar Bellout, and are currently working on it. In order to further investigate this claim, please may I ask that the Following documents are sent to us:
A Proof of Charge, it can be one of the following formats:
• A screenshot of your online bank statement or account, or
• A scan of your official bank statement in PDF format, or
• A digital photo of your official bank statement, submitted in .jpeg, .jpg, or .png
The statement must include ALL of the following:
• First 6 and last 4 digits of credit card
• Credit card holder’s name
• Charged amount with currency
• Payment method (such as VISA, iDeal, PayPal…)
Once this information has been received, we will be able to further investigate this claim. If no information is received we will be unable to assist you further.
Kindly confirm receipt of this email at your earliest convenience.
Thank you in advance.
Kind regards,
Angela A.
CS Senior Relations Specialist
Booking.com
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