Your request (46503864) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 19 Mar 2024, 11::18 GMTSu referencia: Reclamación: Fallo web de pago no se hacen responsables - (CPTES01985344-45)Ryanair Ref: 46503864Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de DANIEL CORREA COBO.En relación con lo expuesto, reiteramos que Ryanair no se hace responsable de las contrataciones externas realizadas por agencias independientes en los servicios del aeropuerto, en este caso looking4 transfers, cualquier error o incidencia relacionada con estas agencias debe ser tratado directamente con ellas. Esto se encuentra respaldado por los siguientes artículos de nuestros Términos y Condiciones:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/ryanair-uk-terminos-y-condiciones.**ARTaCULO 12 - PRESTACIÓN DE SERVICIOS ADICIONALES** - Servicios de Terceros:Este artículo esce claramente que Ryanair no asume responsabilidad por servicios proporcionados por terceros, incluyendo, pero no limitándose a, servicios de manejo de equipaje, asistencia en el aeropuerto y otros servicios conexos. Cualquier contratación de servicios adicionales fuera del ámbito directo de Ryanair se rige por los **términos y condiciones de dichos proveedores externos.****Artículo 12.2- Exoneración de Responsabilidad.**Este artículo subraya que Ryanair no se hace responsable por pérdidas, daños o inconvenientes causados por factores externos o eventos fuera de nuestro control. Esto incluye, entre otros, servicios proporcionados por agencias de servicios en el aeropuerto.Lamentamos cualquier confusión que pueda haber surgido con respecto a la prestación de servicios por parte de terceros. Recomendamos encarecidamente que se comunique directamente con la agencia o proveedor externo involucrado para abordar cualquier inquietud específica relacionada con sus servicios.Sintiéndolo comunicamos que NO podemos proceder con el reembolso, nuestra posición, tal y como le hemos informado.Atentamente,Luis MiguelRegulator Specialis----------------------------------------------Abogados, 11 Mar 2024, 23:10 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. 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In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). 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