Your request (50170967) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 17 Jun 2024, 11:38 IST Su referencia: Fallo en sistema Ryanair y pago de más de 60 € por check-in en el aeropuertoRyanair Ref: 50170967Estimado/a Sr./Sra.Acusamos recibo de su correspondencia en nombre de Fátima Rodríguez.En relación con su vuelo FR 3353 de AGA a OPO el 19/05/2024, nos gustaría señalar lo siguiente:Tal y como se recoge en nuestros Términos y Condiciones, que se pactan en el momento de la compra del billete, así como en nuestra página web, los clientes pueden realizar la facturación online de forma gratuita desde 24 horas antes de la salida del vuelo hasta 2 horas antes de la salida de este.En el momento de la compra del billete, así como en varias ocasiones posteriores, aconsejamos a los clientes que realicen la facturación de esta forma, para evitar el pago de la tasa que conlleva hacerlo en persona en el propio aeropuerto.Véase más abajo:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1024750260.s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/tasas.Por lo tanto, en este caso, lamenmente, el cliente NO está autorizado a obtener la devolución del importe solicitado, tras NO haber detectado ninguna incidencia en nuestro sistema el día señalado.Atentamente,Luis MiguelRegulator SpecialistReclamar 10 Jun 2024, 17:31 IST EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [V52XMW-Y27M5]
