Fallo en check in online y cobro extra por facturar presencialmente

Por la mañana, el día del vuelo, como en todos los vuelos que hago, facturo check in los asientos de manera aleatoria. Varias horas antes del vuelo. El problema fue que nos dió error la aplicación y tuvimos que ir al mostrador a hacer el check in, y nos cobraron 60€ por sacar 2 billetes, cuando no nos dejó la aplicación asignar aleatoriamente como siempre hacemos, es un abuso.

Your request (51589690) has been updated. To add additional comments, reply to this email.H. Cirpean (Ryanair) 7 Aug 2024, 11:58 IST Estimado/a Sr/a,Nos referimos a su reciente correspondencia.Lamenmente no podemos localizar la reserva de su cliente con la información facilitada. Les rogamos nos hagan llegar una copia del itinerario de viaje o de su localizar de reserva con el fin de procesar esta reclamación adecuadamente.Sin otro particular, reciban un cordial saludo.Atentamente,H. CirpeanRegulator Admin Support SpecialistReclamar 11 Jul 2024, 12:46 IST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LXN41W-MEKGW]

XT2P7U ese fue mi vuelo. Repito, dio error la aplicación para escoger los asientos, y cuando me acerque al mostrador ya se termino el tiempo para la selección de asientos y tuve que pagar por ellos. Es una estafa, un robo.