ESKY ES UNA ESTAFA

Compré un par de vuelos (para dos personas) ida y vuelta Amsterdam- Sofía para la fecha 22/12/2020.En mas de 9 ocasiones he intentado contactar con ESKY. Envié 3 formularios de reclamación para que se me hiciese el reembolso de los billetes y por supuesto nadie se ha dignado a enviar un email en el que diga en que estado se encuentra mi reembolso. Recibi un email donde decian que mi reembolso se estaba procesando, nada mas. En su pagina web ( https://www.esky.es/ ) dicen que el reembolso depende de la aerolinea con la que se contratan los vuelos.Me pongo en contacto con la aerolinea con la que tenemos los vuelos y me dicen que no es posible que ellos tramiten nada ya que el email de reserva lo tienen con ESKY, cosa imposible de reclamar ya que no tienen numero de telefono ni email de contacto. Miro en la politica de reclamaciones de la aerolinea y dicen que se suele tramitar el reembolso entre 4-6 semanas.He leido a personas que dicen llevar esperando mas de 7 meses el reembolso de los billetes y que siguen respondiendo con evasivas.Esta empresa es una estafa, no tienen ninguna intencion de devolver el dinero que nos corresponde ni es posible contactar con ellos. Quizas pierda el dinero de esos vuelos pero espero que a muchos les sirva para no hacer ningun tipo de tramite con esta plataforma.

Dear Sirs,thank you for your message.We would like to express our sincere regret about the worrying situation in which the client finds himself.In response to the submitted application, we would like to inform you that in accordance with the Regulations accepted during the booking process, eSky is not responsible for changes and cancellations made by airlines in reservations.Please be informed that eSky as a travel agency is determined to help our customers in these difficult times.We kindly inform you that refund request has been reported to the proper department to report in airlines systems.Once it will be confirmed by the airline, we will process the refund for the tickets.Please be informed that, due to a large number of refunds queries, they are processed in order of application.Thank you for your understanding.Best regards,[s:s3-eu-west-1.amazonaws.com/alfavox/esky.jpg]Complaints Team[s:s3-eu-west-1.amazonaws.com/alfavox/footer_eSky_eDestinos_v1.jpg]eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, PolandKRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-upConfidentiality:This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail.-----OryginaÅ‚ wiadomoÅ›ci-----Od: System Sent: 14/11/2020 18:22:49[logo_mobile.png]Thank you for submitting your application.We are going to take care of your request. However, due to extraordinarily number of requests, it will take much longer than usually. We will contact you as soon as possible.Your request will be sent to the appriopiate department if it concerns COVID-19 refund.Thank you for your patience and understanding.Greetings,The eSky Team [separator.jpg]-----OryginaÅ‚ wiadomoÅ›ci-----Od: Sent: 14/11/2020 18:22:46