Your request (55214146) has been updated. To add additional comments, reply to this email.
MAD Luis Miguel Díaz Muñoz (Ryanair)
14 Oct 2024, 16:06 IST
Dear Mr Cristina Rosado Munoz,
We acknowledge receipt of your correspondence, via OCU.
On behalf of Ryanair, we regret the delay/cancellation of flight FR9894 from Budapest-BUD to Seville-SVQ on 28-09-2024.
As a final and definitive resolution of your complaint, we would like to confirm that a bank transfer in the amount of 400 EUR as compensation has been authorised by Ryanair on the basis of EC Regulation 261/2004.
In addition, we ask you to send us the receipts for the expenses incurred as a result of the flight cancellation.
Please note that, according to EU Regulation 261/2004, Ryanair is not liable for payment of alcoholic beverages, toiletries, medicines, prepaid expenses, loss of earnings, or expenses incurred after arrival at the destination.
Furthermore, we would like to inform you that a bank statement cannot be considered as a copy of a receipt.
In order to proceed with the payment, we kindly ask you to provide us with your bank details:
ACCOUNT HOLDER:
Name of the Bank:
IBAN NUMBER:
SWIFT/BIC CODE:
Please reply to this email.
Yours sincerely,
Luis Miguel
Regulator Specialist
Reclamar
29 Sept 2024, 09:15 IST
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LXYD6G-9G2VJ]
