Error motor de búsqueda

Estimados/as señores/as:  Me pongo en contacto con ustedes porque el pasado fin de semana realicé diferentes búsquedas de alojamientos en vuestra web, al clicar en una opción, la misma plataforma me ofreció otros alojamientos en la misma zona, pero resultó que el motor de búsqueda no funcionó correctamente y me dirigió a alojamientos de otro país sin avisar del cambio ni poder verlo en la web con claridad SOLICITO que revisen los algoritmos de las búsquedas y sugerencias al cliente y que se hagan cargo de la cancelación de las reservas cuando el error ha sido de este tipo. Pueden visualizar los datos y búsquedas previas del cliente para hacer comprobaciones.   El cliente confía que la plataforma realiza correctamente su cometido y no sospecha de los errores. Quedando desprotegida para poder luego cancelar una reserva sin reembolso. Sin otro particular, atentamente.

------------------------------------ Tobi W. CS Senior Relations Specialist (CS Global) 30 oct 2025, 9:24 CET , 12623815 Dear OCU, Firstly, please accept our sincere apologies due to the unintended delay in coming back to you. Unfortunately we are not able to investigate your claim without some proof where we can see the error in the search engine. Please be so kind and provide the attachments related to the claim. Once we receive the requested documentation, we will be able to proceed with our investigation and provide further assistance accordingly. Thank you for your cooperation and understanding in this matter. We look forward to your prompt response. Kind regards, Tobi W. CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. Tobi W. CS Senior Relations Specialist Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [6EK543-54K32]

Dear Tobi W., As a customer of your platform, it is impossible for me to provide direct evidence, since the control of the search engine and navigation data belongs to your domain. However, I understand that you can check the searches made on May 3rd, 2025, around 7:00 p.m. (Spain time). On that occasion, the query “Dubrovnik, Croatia” was entered into the search engine, and the platform returned accommodation results in Ragusa. Later, the same website displayed additional accommodations in Ragusa, Italy, even though no search had been made for that area, and several searches had been conducted exclusively for different cities in Croatia. I would appreciate it if you could look into this issue to determine whether it was a system error or a data mismatch in the search engine. Kind regards,