Estimado BRUNO ZARAGOZA BALLESTER,
Gracias por contactar al Servicio al Cliente de EcoFlow.
Hemos recibido su comentario sobre el DELTA PRO. El código de error 025 se debe a una potencia de carga insuficiente. Puede intentar utilizar un cargador más es para cargar el DELTA PRO y ver si esto resuelve el problema.
Si ya le informaron esta solución durante una conversación anterior con nuestro soporte en línea y no funcionó, ¿podría indicarnos cuándo se comunicó con ellos? Además, ¿qué otras soluciones le ofrecieron?
Por favor, tenga la seguridad de que haremos todo lo posible para ayudarle a resolver el problema de su dispositivo. Si el problema realmente no se puede resolver, le ofreceremos una solución adecuada de posventa.
Gracias por su apoyo y comprensión.
Quedamos a la espera de su respuesta.
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Dear BRUNO ZARAGOZA BALLESTER,
Thank you for contacting EcoFlow Customer Service.
We have received your feedback regarding the DELTA PRO. Error code 025 is caused by insufficient charging power. You can try using a more s charger to charge the DELTA PRO and see if this resolves the issue.
If you were already informed of this solution during a previous chat with our online support and it did not work, could you please let us know when you contacted them? Also, what other solutions did they offer you?
Please rest assured that we will do our best to help resolve your device issue. If the problem truly cannot be resolved, we will provide you with an appropriate after-sales solution.
Thank you for your support and understanding.
Looking forward to your reply.
Best Regards
Lip
EcoFlow Customer Service Center
EcoFlow EU
Phone: Mon-Fri, 09:00-17:0:0 (GMT+1)
Chat: Mon-Fri, 09:00-17:0:0 (GMT+1)
Customer Support Line:
DE: (+49) 0800 0002566
АТ: (+43) 0800 018 036
UK: (+44) 08088126 006)
FR: (+44) 800 028 71667
About us:
EcoFlow is a leading eco-friendly energy solutions company with the vision to power a new world. Since its founding in 2017, EcoFlow aims to become a reliable and trusted energy companion for individuals and families across the world, providing accessible and renewable power solutions at home, ouoors, and in mobile spaces. Today, with operational headquarters located in the USA, Germany, and Japan, EcoFlow has empowered more than 3 million users in over 100 markets worldwide.
Our website: www.ecoflow.com
⚡️ POWER A NEW WORLD 🌍
-------------------邮件原件-------------------
自: reclamar@ocu.org reclamar@ocu.org;
接收日期: Fri Dec 26 2025 01:30:18 GMT+0800 (中国标准时间)
至: EcoFlow EU Support support.eu@ecoflow.com;
主题: Equipo defectuoso
