Anterior

Equipaje retrasado, incurrí en gastos para poder atender mis obligaciones laborales - LUFT NO RESPON

En curso Pública

Naturaleza del problema:

Equipaje

Tu reclamación

D. P.

A: LUFTHANSA

11/04/2026

I am writing in relation to the delayed delivery of my checked baggage following flight LH1806 from Munich to Madrid on 01 February 2026. Although the flight arrived in Madrid as scheduled, my baggage did not arrive and was not delivered to me. A baggage irregularity report was completed online, as the baggage could not be located upon arrival. I was required to remain at the airport until 01:52 while managing the incident. I reside in Barcelona; however, I was travelling from Munich, where I had been working, to Madrid in order to continue working during the following days. I was staying in Madrid for the week and had professional meetings scheduled starting from the morning of 2 February (from 11:00 onwards). As my baggage was not available and I only had comfortable travel clothing with me, I was left without appropriate attire or footwear to attend work and client meetings. Due to this situation, and given the urgency, I had no alternative but to purchase essential items of first necessity in order to be able to attend my professional commitments. On the morning of 2 February, prior to my first meetings, I urgently purchased basic business-appropriate clothing. As my baggage was still not delivered by the afternoon, and I had further formal meetings with clients, I was additionally required to purchase appropriate footwear and an additional professional garment, as attending these meetings wearing running shoes used for travel was not suitable. My baggage was ultimately delivered on the evening of 2 February, meaning it was unavailable throughout the entire working day. All purchases were made locally, close to my workplace, on the same day and under time pressure. The expenses were strictly limited to reasonable and necessary items only. Wherever possible, discounted items were selected in order to keep costs moderate. The expenses incurred were as follows: Confidential • Business clothing (Mango): EUR 284.02 • Footwear suitable for professional meetings (Dr. Martens): EUR 178.00 Total amount: EUR 462.02 These expenses were incurred solely as a direct consequence of the delayed delivery of my baggage. All receipts and proof of baggage delivery are attached for your review. I kindly request reimbursement of these reasonable and necessary expenses in accordance with the Montreal Convention. Thank you in advance for your assistance. I look forward to your confirmation. Kind regards, Dani Daniel Periz Arto


¿Necesitas ayuda?

El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.

Información para empresas

Descubra más sobre esta plataforma

Información para consumidores

Descubre más sobre nuestra plataforma