Dinero monedero

Una de las razones por las que Booking.com puede ser interesante a la hora de usar su plataforma para reservar alojamiento es que te devuelven parte del coste de la reserva si utilizas diferentes métodos o pasarelas de pago, como Openbank en mi caso, Lidl Online, etc, etc. Si no, realmente los precios de Booking, suelen ser iguales a otras plataformas, por lo que perdería parte de su interés.Y esa es la razón por la que estoy denunciando ahora que no me han ingresado como corresponde la parte que me pertenece en dinero monedero, que para más inri, es un dinero que solo puedes usar en su plataforma, y por tanto es una forma de tener que usarla de nuevo...En junio de 2021 realicé una serie de reservas para un viaje por Tenerife usando Openbank para que me devolvieran el dinero monedero correspondiente.Al parecer, solo la primera de las reservas fue correctamente efectuada, recibiendo un mail confirmándome el hecho, a pesar de hacer todo de seguido y de la misma forma. Contacté en su momento con ellos a través de su chat, pero como no respondían, lo volví a intentar por teléfono, para preguntarles si debía cancelar las que al parecer no se habían efectuado correctamente, para hacerlas como me dijeran, finalmente me lo cogió un chaval muy amable que me dije que no era necesario, que efectivamente había visto las reservas y que no me preocupara, porque estaba todo correcto, y aunque no recibiera confirmación por mail, en su momento recibiría el dinero 'monedero'.Con el paso de los meses, recibí dicha recompensa, pero solo de la primera reserva, como desgraciadamente me temía.Volví a contactar con Booking varias veces, la última a su departamento de reclamaciones, que me respondieron pidiéndome más información, la última vez el 21/12/2021, les envié toda la información que me pedían, les he reenviado el correo electrónico varias veces, pero ya no ha habido más respuesta.

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Esto no es una respuesta.

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------------------------------------ [booking.com] [s:secure.gravatar.com/avatar/23ce74ee54bf4fcb63a3b28c488909fd?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Stefan O.CS Senior Relations Specialist (CS Global)Jan 28, 2022, 17::30 GMT+1Your ref: CPTES01442391-01Our ref:Dear Madam/Sir,I am sending this email from the Customer Relations Department of Booking.com B.V., a private limited liability company, incorporated under the laws of the Netherlands ("Booking.com"), in reply to your claim dated 17 January 2022.Please note that with the provided information we are unable to retrieve your reservations in our system.In order to assist you with your claim, we kindly ask you to provide the booking numbers and the email address that was used to confirm the reservations in question.Kind regards,Stefan O.CS Senior Relations SpecialistCopyright © 1996-2022 Booking.com. All rights reservedThis e-mail was sent by Booking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands[PYQW9X-GE9L]

The email address currently associated with my Booking account is legardsilenius@gmail.com, when I made the reservations it was sileniuslegard@gmail.com, I changed it because I was being bombarded with SPAM.I can't see the reservation numbers because the reservations have disappeared from my Booking history, but there are no more reservations after that.In the attached screenshots you can see all the information about the accommodation, the dates, the prices, everything, and compare it with my history, I have not used Booking since then, and given the circumstances, I will not use it again.

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------------------------------------ [booking.com] [s:secure.gravatar.com/avatar/23ce74ee54bf4fcb63a3b28c488909fd?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Stefan O.CS Senior Relations Specialist (CS Global)Feb 1, 2022, 13::48 GMT+1Your ref: CPTES01442391-01Our ref: 3473725970261086679735641984063459681182Dear Madam/Sir,Further to your email dated 31 January 2022, we aim for a customer oriented solution and we would like to proceed with the payment of the claimed 17 Euro, out of courtesy.Kindly provide us with your bank details (account holder and IBAN) and we will proceed with the payout of 17 Euro.This offer is no admittance of liability, but shall represent an amicable and customer oriented solution proposal on this matter.We are looking forward to hearing from you.Kind regards,Stefan O.CS Senior Relations SpecialistCopyright © 1996-2022 Booking.com. All rights reservedThis e-mail was sent by Booking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands[PYQW9X-GE9L]

Okay, I wasn't asking for that much, but that would settle the problem.The account holder is me, Juan Enrique Lopez Fernandez, IBAN: ES94 0073 0100 5106 2629 5128Swift / BIC: OPENESMMThanks.

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