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Devoluciones de los importes cobrados

Resuelta Pública

Naturaleza del problema:

Problemas en el pago

Tu reclamación

F. C.

A: Astroline

07/03/2025

Buenas tardes me han cobrado una serie de importes en mi tarjeta de crédito sin mi consentimiento exijo me devuelvan dichos importes. Voy a poner una denuncia en la policía aconsejado por mi banco. A la espera de una respuesta y evitar las consecuencias legales.

Mensajes (2)

Astroline

A: F. C.

07/03/2025

Hello , Thank you for getting in touch with our support team! We've got your request ONBXVI and our support team is on it. We'll reach out to you as soon as we can. While you wait, feel free to explore our Astroline Help Centre. If there's anything else you think we should know to help you, just hit reply to this email. Ticket ID: ONBXVI Previous messages: reclamar@ocu.org wrote: Devoluciones de los importes cobrados ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [s:u5842222.ct.sendgrid.net/wf/open?upn=u001.uiKSmv1FDTZ-2BbWIZBzbKhI-2B8oq35SxurVHnNWm0IHBrKC1E2p6ZCg-2B7iTjEgrKHjaG0qMydWYF6psXyJjw8hHN4X-2FzNpIQxYA2LZBZbd7UjhaI6jrfUCXUfHvmvyaaCKlmiz-2F4nnWUC5m3dgtaPkawzmdseYbpMtpd0t1i-2FCdHAU83UnjTXyt4RMxhb-2BCZX7BJsOReaw-2BwEzQ8rHobfhfSRQ2wUjoTmlcpcQmH3wxLTn4V4S1y4f7EHQQRwuqUD-2BBYct71ND9-2BM4cSWt5gKnM66NSJuNw2MbFVmwvnJQ9-2BqQeOROdhtgw7hbYfXjqaiYKP-2BJXq0adWOKARXGjaLXntMgWkcPfMzeAVQAFeMDAwEhWRcxkHWJmBuSbSEQRdLA-2FPtwpvM5Gb1tramYBGiQi3-2BDBkp3xsseGP5USG0LUG-2BC2uDvaRhRucrzlAJvZJdFxNKOr-2FbeHX2ykDurvNf-2B9hpkeMxduO0yS8K8lxmhCLag-2FTZgPAwu-2FmRXYZ3-2BzXokxtDh2Gm68vRb-2FJpTd-2BCn3IKiP-2FIcvaIaBuDGfLa6FMrVJyg0rwete6HDJ4C78x5AkapEVZEq5kknBeI9Qwt9L3yPwEOOT3cFWnxTnMWRxiAs1lNXBDlRvMfJ2AM6Nl2iLQyi5rf0WOl6BOn9oLp9HxERheu0nE0twSByAVB-2BS7Vi9uwiJwSGpXCK9BqksYNBHOGgp3ztZxfhQG3ptLP-2FwYp5S6fhxCokhWoxhgj4msUsZtj87OaBdoObFCRegWcSRShqwtROOuoVtAyl2WlmxLx9l6BAeVl3RmNvqfP9-2FA6egtMS-2FWry9Klq9m86AwRVM1JBYLIFOeZ4q13eQxdLE1s8Pt8ErKoDub88LLq7-2F2NVxx2U4RTyIQMvw3Cq1zuUWVeo1oHqLDi1vqfwJJrnjEdjHiiojmpuBOhoAW9KKaMayUY2NNsmnVkUs6gg3hchu209frcCspaIOGKxxKeJMK370IlwtYfdRe6BJNXLkG-2BNEBEzDTtZmqkMsc77sV8rEZUnQSVu1oG8SdUyMc0PePZGWKsAv0h4m5T6wER7U2lFcMKbqBaJ11pqnb0fL2rz7mp4I50X3S5nZgh4CBxb22BsC1PxdWJPhoVLuKwktRO-2B8eAyvPfgz33klsTMKTEXbtb966LO7inNYxgrVaCkGaZF0o2qaKT73H4fezLjBEU-3D] Fri, 3/7/2025, 12:30 PM UTC This email is delivered by HelpDesk Ticket ID: hd.1741350638447.onbxvi.3578bee3

Astroline

A: F. C.

08/03/2025

Hello, We apologize for any inconvenience you may have experienced and have canceled your subscription so that you will not be charged in the future. Your refund has been successfully processed. Please be kindly advised that the funds will be credited to your account within 7-14 business days. We appreciate your understanding and patience during this process. Thank you for choosing Astroline. If you have any questions or need further assistance, please feel free to contact us. Sincerely, Customer Support Team Astroline Explore our Help Centre for FAQs and comprehensive guides: s:help.astroline.today/ Ticket ID: ONBXVI Previous messages: Agent wrote: Hello , Thank you for getting in touch with our support team! We've got your request ONBXVI and our support team is on it. We'll reach out to you as soon as we can. While you wait, feel free to explore our Astroline Help Centre [s:help.astroline.today/]. If there's anything else you think we should know to help you, just hit reply to this email. Fri, 3/7/2025, 12:30 PM UTC reclamar@ocu.org wrote: Devoluciones de los importes cobrados ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [s:u5842222.ct.sendgrid.net/wf/open?upn=u001.uiKSmv1FDTZ-2BbWIZBzbKhI-2B8oq35SxurVHnNWm0IHBrKC1E2p6ZCg-2B7iTjEgrKHjaG0qMydWYF6psXyJjw8hHN4X-2FzNpIQxYA2LZBZbd7UjhaI6jrfUCXUfHvmvyaaCKlmiz-2F4nnWUC5m3dgtaPkawzmdseYbpMtpd0t1i-2FCdHAU83UnjTXyt4RMxhb-2BCZX7BJsOReaw-2BwEzQ8rHobfhfSRQ2wUjoTmlcpcQmH3wxLTn4V4S1y4f7EHQQRwuqUD-2BBYct71ND9-2BM4cSWt5gKnM66NSJuNw2MbFVmwvnJQ9-2BqQeOROdhtgw7hbYfXjqaiYKP-2BJXq0adWOKARXGjaLXntMgWkcPfMzeAVQAFeMDAwEhWRcxkHWJmBuSbSEQRdLA-2FPtwpvM5Gb1tramYBGiQi3-2BDBkp3xsseGP5USG0LUG-2BC2uDvaRhRucrzlAJvZJdFxNKOr-2FbeHX2ykDurvNf-2B9hpkeMxduO0yS8K8lxmhCLag-2FTZgPAwu-2FmRXYZ3-2BzXokxtDh2Gm68vRb-2FJpTd-2BCn3IKiP-2FIcvaIaBuDGfLa6FMrVJyg0rwete6HDJ4C78x5AkapEVZEq5kknBeI9Qwt9L3yPwEOOT3cFWnxTnMWRxiAs1lNXBDlRvMfJ2AM6Nl2iLQyi5rf0WOl6BOn9oLp9HxERheu0nE0twSByAVB-2BS7Vi9uwiJwSGpXCK9BqksYNBHOGgp3ztZxfhQG3ptLP-2FwYp5S6fhxCokhWoxhgj4msUsZtj87OaBdoObFCRegWcSRShqwtROOuoVtAyl2WlmxLx9l6BAeVl3RmNvqfP9-2FA6egtMS-2FWry9Klq9m86AwRVM1JBYLIFOeZ4q13eQxdLE1s8Pt8ErKoDub88LLq7-2F2NVxx2U4RTyIQMvw3Cq1zuUWVeo1oHqLDi1vqfwJJrnjEdjHiiojmpuBOhoAW9KKaMayUY2NNsmnVkUs6gg3hchu209frcCspaIOGKxxKeJMK370IlwtYfdRe6BJNXLkG-2BNEBEzDTtZmqkMsc77sV8rEZUnQSVu1oG8SdUyMc0PePZGWKsAv0h4m5T6wER7U2lFcMKbqBaJ11pqnb0fL2rz7mp4I50X3S5nZgh4CBxb22BsC1PxdWJPhoVLuKwktRO-2B8eAyvPfgz33klsTMKTEXbtb966LO7inNYxgrVaCkGaZF0o2qaKT73H4fezLjBEU-3D] Fri, 3/7/2025, 12:30 PM UTC This email is delivered by HelpDesk Ticket ID: hd.1741434310897.onbxvi.cc792b79


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