Your request (66705421) has been updated. To add additional comments, reply to this email.
Ryanair Ref. 66705421CPH5YF - Ref.
Estimado/a Sr./Sra.
Acusamos recibo de su correspondencia en nombre del Sr. Ricardo Jerónimo Martínez.
Tras revisar su reserva CPH5YF , podemos confirmar que ninguna tarifa fue cobrada por parte de Ryanair, en relación al cambio de nombre/apellido en la misma.
Por la documentación enviada, vemos que el cargo se lo efectuó la empresa Solutono Servicios Externalizados, S.L. es decir que el pasajero debió contactar también con ellos, antes de nuestra gestión. Queremos confirmar que Ryanair no tiene ninguna relación comercial con Solutono Servicios Externalizados, S.L., ni compartimos información de pasajeros con dicha entidad. Los cargos realizados por ellos no están alineados con nuestras tarifas oficiales, y no autorizamos ni aprobamos dichas prácticas en ningún caso.
Le recomendamos encarecidamente que presente una reclamación ante las autoridades locales para investigar este asunto. Solutono frecuentemente se pone en contacto con Ryanair haciéndose pasar por los pasajeros, y cuando detectamos estas actividades, tomamos las medidas necesarias para detenerlas.
Lamentamos los inconvenientes ocasionados y agradecemos su comprensión.
Atentamente,
Oscar D.
Regulator Admin Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [VGD945-64VJL]
