Devolución del pago

Hola. Hice una reserva de un coche el día 03/11/2023 para recoger el día 07/12/2023 se me confirmó la reserva y se realizó el pago el día 21/11/2023. El día siete cuando fui a recoger el coche el empleado me dijo que no había disponibilidad de coche y que nos habían cancelado la reserva, pero en mi correo llegó ese mismo día la reconfirmación. He reclamado varias veces la devolución del pago y sigo esperando después de dos meses.

Your request (835207) has been updated. To add additional comments, reply to this email.----------------------------------------------Leah, Jan 2, 2024, 10:03'¯AM CSTDear Valued Customer,Thank you for contacting Enterprise Support Services. My name is Leah. I will be happy to assist you with your inquiry, but we will need a little more information. Please provide us with the following:1. Your original reservation or rental agreement number2. The primary renter's full name and the date, city, and state where the rental was picked up3. Your telephone number.Once we receive this information, we can locate your rental information and assist you further.We look forward to your reply.Kind regards,LeahEnterprise Customer Service----------------------------------------------Abogados, Dec 23, 2023, 12:23'¯PM CST --------------------------------This email is a service from Enterprise Holdings Customer Service.[2N7GKD-MX6KN]

Nombre: Domnino Jaime Villas de Antonio.Número de localizador: 1555141813.La documentación que solicita se encuentra en los archivos adjuntos. De todas formas le vuelvo a enviar el archivo.Gracias.

Your request (846092) has been updated. To add additional comments, reply to this email.----------------------------------------------Linda, Jan 9, 2024, 5:06'¯PM CSTDear Domnino Jaime Villas De Antonio,Thank you for being a member of Enterprise Plus. Your loyalty is important to us!I'm sorry you've had to contact us so many times for the same issue. I just resubmitted the request for a refund. I also added 1000 points to your Enterprise Plus account as a gesture of apology.Again thank you for choosing Enterprise.Sincerely,LindaCustomer Care AdvocateRef Num 44135908----------------------------------------------Abogados, Jan 3, 2024, 5:16'¯AM CST --------------------------------This email is a service from Enterprise Holdings Customer Service.[014MM9-9X271]