Denegación garantía Sports Direct

Estimados/as señores/as: En fecha 30/09/2025 adquirí en su [elegir una opción: página web https://www.sportsdirect.es/. Número de pedido: SDES50001005636894 Adjunto los siguientes documentos: factura. El producto ha resultado defectuoso durante el plazo legal de la garantía, ya que ha fallado en fecha 09/09/2026. El uso que se ha hecho ha sido absolutamente adecuado y conforme al esperado y, el daño o defecto producido, ha tenido lugar en el plazo legal de garantía previsto. Solicito que procedan a reparar el producto, en el plazo más breve posible. Sin otro particular, atentamente.

Tengo una cadena de email que demuestra que la garantía ha sido denegada alegando 12 meses, cuando legalmente no es así. Las suelas de las zapatillas se despegan debido a que el pegamento está viejo y pasado. La garantía debe cubrir el fallo. Solicito cambio de producto o reembolso.

Hi Pablo, Thank you for your email. I am sorry to learn that you remain dissatisfied with the outcome of the inspection. We appreciate the clarification and understand that you returned the item for assessment due to a fault rather than as a standard change of mind return. Please be assured that the item was inspected by our returns team upon receipt. Following this assessment, we were unable to confirm that the issue was the result of a manufacturing defect. Generally, a manufacturing fault would be expected to become apparent within the first few months of use. As the shoes were purchased on 30/09/2025 and the issue has been reported after a significant period of use, we are unable to determine that the sole separation is due to a manufacturing fault rather than wear and tear or other factors associated with normal use over time. Therefore, on this occasion, we are unable to offer a refund, replacement or repair under our faulty goods process and the item has been sent back to you under tracking reference DI064051172. I want to assure you that I have escalated your issue to the relevant team, and they are currently looking into it. Please allow some time for an update, as they may require a little while to get back to you. I sincerely apologise for the inconvenience caused during this process. In the meantime, if there's anything else that you need at all, whether it's further assistance or any other enquiries, please do not hesitate to contact us. We will be more than happy to help you in any way we can. Kind regards, Thobile We're here to help and will always treat you with courtesy and respect. We ask that you treat our colleagues in the same way. Abusive, threatening or offensive behaviour towards our colleagues will not be accepted. El 23 de octubre de 2026, 9:01:55 UTC, reclamar@ocu.org escribió: