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Estimado/a Sr./Sra.
Nos remitimos a su correspondencia en nombre del Sr. Jorge Luis de la Pinta
En nombre de Ryanair, le pedimos disculpas por la incidencia ocurrida en el vuelo FR6320 de Barcelona-BCN a Valladolid-VLL, el día 11/05/2022. No obstante, nos gustaría señalar lo siguiente.
Según la información comprobada, se denegó el embarque a los dos pasajeros de la reserva, debido a un comportamiento no acep en la puerta de embarque.
Tal y como se esce en el Artículo 7 de nuestros Términos y Condiciones, un comportamiento inapropiado puede suponer la correspondiente denegación del embarque y del transporte:
Nuestras tripulaciones y personal de tierra hacen todo lo posible para gestionar comportamientos de este tipo, tanto a bordo como en las zonas de facturación y embarque de los aeropuertos. Cualquier pasajero que actúe de una manera que no cumpla con nuestros estándares de conducta será tratado de acuerdo con nuestros procedimientos operativos.
Por todo lo anterior, confirmamos que no procede compensación alguna.
Atentamente,
Oscar D.
Regulator Admin Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [GJ12DX-L2Z43]
