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Marc Letanneur (CS Global)
29 jul 2026, 15:12 CEST
Your ref:
Dear OCU,
Firstly, please accept our sincere apologies for the unintended delay in coming back to you.
In order to investigate further on this matter, please ask the Customer to provide us with the reservation number and any relevant documentation that may help us to better understand the situation.
As soon as we receive it we will be able to assist the customer and get back to you.
Kind regards,
Marc L.
CS Legal Support Advisor
Booking.com Customer Service Center (Netherlands) B.V.
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