debito bancario sin autorización

Hola, con fecha 01/01/2024 alquile coche en Enterprise rent a car Marbella, desde el 05/01 al 09/01/2024 por 379.74 euros que me fueron debitados correctamente de mi tarjeta de crédito bancaria el 01/01/2024. En el nuevo estado de febrero 2024 me ha aparecido un debito efectuado por la misma empresa con fecha 05/01 por 179.92 euros sin que se me haya pedido expresa autorización y sin saber a que obedece ese monto, motivo por el cual me puse en contacto con la empresa vía mail para solicitarles explicación en dos oportunidades sin recibir respuesta. He tenido que devolver mi tarjeta al banco emisor para prevenir mas riesgos, con los gastos administrativos e inconvenientes que ello supone.

Your request (911889) has been updated. To add additional comments, reply to this email.----------------------------------------------Jessica, Feb 25, 2024, 3:13'¯PM CSTDear Vanessa,Thank you for choosing Enterprise for your car rental needs! My name is Jessica. I will be happy to help you today.Upon further review, I see that the grand total on rental 1776411129 is 68,00. The authorization of 179,92 was released as well as the deposit of 111,92 was refunded. If you are not seeing the transaction in the amount of 179,92 removed from your account, we must advise you to contact your bank or credit card company and request they release the hold on your funds, as Enterprise released this transaction on the date of your return. If you have any further questions or concerns, please do not hesitate to let us know.Please let us know if we may be of further assistance. Have a wonderful day!Reference 1776411129Sincerely,JessicaEnterprise Customer Service----------------------------------------------Abogados, Feb 22, 2024, 7:55'¯AM CST --------------------------------This email is a service from Enterprise Holdings Customer Service.[MD4EPL-WK0RY]

Buenos dias, Me acabo de poner en contacto con mi Banco y se me informa registros mediante, que con fecha 01/01/2024 se me debitó el MONTO DEL ARRIENDO en euros 379.74 U$S 425.44. ESA FUE LA AUTORIZACIÓN efectuada por mí para el pago del alquiler. Con fecha 05/01/2024 vuestra empresa SIN MI AUTORIZACIÓN, NI NOTICIA DEL PORQUE, cargó 179.92 euros U$S 199.50Con fecha 09/01/2024 vuestra empresa SIN MI AUTORIZACIÓN, NI NOTICIA DEL PORQUE, devulve 30.111.92, U$S 124.18Fueron debitados de mi cuenta bancaria SIN MI AUTORIZACIÓN, NI NOTICIA DEL PORQUE U$S 75.32Sra. Jessica, la respuesta que espero de su empresa es saber como pudieron manipular los datos de mi tarjeta, a la cual ya le tuve que dar de baja por vuestra INCORRECTA actuación SIN AVISO PREVIO, SIN SABER A QUE RESPONDE ESA QUITA QUE SE ME EFECTUÓ, motivo por el cual estoy exigiendo me sea DEVUELTO el monto extraído.Dra. Vanessa BaronioDepartamento Jurídico Ministerio de Defensa Nacional.

Your request (916386) has been updated. To add additional comments, reply to this email.----------------------------------------------Amanda, Feb 28, 2024, 5:58'¯PM CSTDear Vanessa,Thank you for contacting Enterprise Customer Support. My name is Amanda. It will be my pleasure to assist you today.My sincere apologies for this inconvenience. I have engaged the regional management team and they will contact you directly as soon as they are able.Please let us know if we may be of further assistance. Have a wonderful day!Kind Regards,Amanda**Enterprise Customer Support****Reference 1776411129**----------------------------------------------Abogados, Feb 26, 2024, 5:05'¯AM CST --------------------------------This email is a service from Enterprise Holdings Customer Service.[0E3EWW-ERX0Z]

Sres. Enterprise Rent a Car. Son realmente necesarios estos mensajes? Los slogans de disculpas y asistencia en algunas circunstancias no son de recibo y cuando se multiplican aún más. No existe proporcionalidad entre la velocidad con la que efectúan cargos sin autorización ni conocimiento, con el tiempo que se toman para resolver vuestras irregularidades. Desafortunado el momento en que decidí contratar vuestros servicios.

Your request (921189) has been updated. To add additional comments, reply to this email.----------------------------------------------Rae, Mar 4, 2024, 3:23'¯PM CSTDear Vanessa,Thank you for choosing Enterprise for your car rental needs! My name is Rae. I will be happy to help you today.I apologize for the inconvenience! I have successfully submitted your query to the Regional Office for review. Once they receive and review your information, they will contact you about your question. An exact time frame cannot be provided since cases are worked out in the order they are received.Please let us know if we may be of further assistance. Have a wonderful day!Reference 1776411129Sincerely,RaeEnterprise Customer Service----------------------------------------------Abogados, Feb 29, 2024, 5:50'¯AM CST --------------------------------This email is a service from Enterprise Holdings Customer Service.[7NZXVD-V6334]

Doy por finalizado mi intento de brindarles la oportunidad de hacer las cosas correctamente y enmendar de alguna forma lo actuado. Lo que no es correcto, es incorrecto y pasible de ser tipificado como delito. Lo que hicieron es apropiarse de un dinero sin consentimiento, aviso ni motivo Y lo peor es que habiendo denunciado la situación con todas las pruebas ofrecidas NO DAN RESPUESTA. Por este motivo afirmo que vuestra empresa ME HURTO DINEROCuentan con mi mas energico y absoluto repudio por dicho comportamiento por lo que solicitaré se haga pública mi denuncia. NO CONTRATE CON ENTERPRISE RENT A CAR SI NO QUIERE QUE LO ROBEN.

Your request (937205) has been updated. To add additional comments, reply to this email.----------------------------------------------Jonathan B., Mar 17, 2024, 1:50'¯PM CDTReservation 1776411129Rental Agreement 3126N0Dear Vanessa Baronio,Thank you for choosing Enterprise for your car rental needs! My name is Jonathan. I will be happy to help you today.Your concerns about the Eur 179,92 charge is understandable.Our records show that we placed a hold for the deposit in the amount of 179,92 Eur on 01/09/2024. You were also refunded a total of 111,92 Eur. This means you were charged 68,00 Eur on 01/09/2024. You were charged 68,00 Eur for the Roadside Assistance Protection and Excess Protection coverage options.Please let us know if we may be of further assistance. Thank you for contacting Enterprise.Sincerely,JonathanEnterprise Customer ServiceTranslation:Date 03-12-24 01:58:29From VANESSA BARONIOTo ATESA (Enterprise Rent-A-Car Spain)Message I am ending my attempt to give you the opportunity to do things correctly and somehow amend what was done.What is not correct is incorrect and liable to be classified as a crime.What they did was take money without consent, notice or reason.And the worst thing is that having reported the situation with all the evidence offered, THEY GIVE NO RESPONSE.For this reason I affirm that your company stole my moneyThey have my most energetic and absolute repudiation for said behavior, which is why I will request that my complaint be made public.DO NOT HIRE WITH ENTERPRISE RENT A CAR IF YOU DON'T WANT TO BE ROBBED.Accrediting documentsThere are no attached documentsClient name VANESSA BARONIOClient reference Client number: Reservation 1776411129 Vanessa BaronioDescription of the claim Hello, on 01/01/2024 I rented a car at Enterprise rent a car Marbella, from 01/05 to 01/09/2024 for 379.74 euros that were correctly debited from my bank credit card on 01/01/2024. 01/2024. In the new state of February 2024, a debit made by the same company on 01/05 for 179.92 euros appeared to me without being asked for express authorization and without knowing what that amount was for, which is why I contacted with the company via email to request an explanation on two occasions without receiving a response. I have had to return my card to the issuing bank to prevent further risks, with the administrative costs and inconveniences that this entails.Customer demandRefund: Eur179.92----------------------------------------------Abogados, Mar 11, 2024, 8:58'¯PM CDT --------------------------------This email is a service from Enterprise Holdings Customer Service.[2MN9Y4-K51MY]

Gentlemen, it seems that you don`t want to understand the seriousness of the matter. You cannot explain how you charge AFTER having paid the entire rental and having returned the car, 05/01/2024, an item that I NEVER contracted, debiting from my credit card WITHOUT MY CONSENT dated 09/01/2024.I strongly ask that you DO NOT CONTINUE SENDING ME ANSWERS.I insist, you do not act correctly. In short, you robbed me.

Se adjunta el estado bancario con los debitos.

Rectifico y adjunto estado bancario completo. Pago de 379,74 euros lo efectué el 01/01/2024Los movimientos SIN MI CONSENTIMIENTO fueron realizados el 05/01/2024 ( y el 09/01/2024

Your request (944692) has been updated. To add additional comments, reply to this email.----------------------------------------------Satrinah, Mar 23, 2024, 10:00'¯AM CDTDear Abogados,Thank you for choosing Enterprise for your car rental needs! My name is Satrinah. I will be happy to help you today.We have sent a message directly to the Malaga Airport branch with the request for a refund.Please let us know if we may be of further assistance.Reference 1776411129Sincerely,SatrinahEnterprise Customer Service----------------------------------------------Abogados, Mar 18, 2024, 12:50'¯PM CDT --------------------------------This email is a service from Enterprise Holdings Customer Service.[Z5GKW7-P5M5M]