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Ref. @@REF_ID@f3a52489116d85133f@REF_ID@@
Estimado/a Sr./Sra.
Acusamos recibo de esta correspondencia a nombre de la Sra. Andrea del Carmen Roselló Cano.
Podemos confirmar que los vuelos en la reserva WWSNUZ operaron según lo previsto.
Los pasajeros no hicieron la facturación ni embarcaron en estos vuelos:
FR1769 de Valencia-VLC a Lisboa-LIS. el día 12/11/2024.
FR1768 de Lisboa-LIS a Valencia-VLC , el día 15/11/2024.
Deseamos informarle de que los billetes de Ryanair no son reembolsables. Esto está claramente indicado en nuestros Términos y Condiciones, acordados en el momento de la compra: s:www.ryanair.com/ie/en/useful-info/help-centre/terms-and-conditions
Los cambios en las fechas de los vuelos, las rutas, los horarios y los nombres de los clientes pueden realizarse en línea o poniéndose en contacto con nuestro Departamento de Atención al Cliente antes de la fecha inicial del viaje. Indicado en nuestros Términos y Condiciones:
Nos solidarizamos con las circunstancias de los pasajeros, pero no estamos en condiciones de procesar la solicitud de reembolso.
Esperamos que esto haya sido de ayuda.
Atentamente,
Oscar D.
Regulator Admin Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [GVZZVN-N266W]
