Dear Customer,
Thank you for contacting us and for providing the details regarding your case.
We understand your concerns and are sorry for the inconvenience you have experienced with the product.
We have now contacted the seller directly and informed them that you are requesting a full refund for this order. The seller has been notified of your request and asked to review the situation accordingly.
At this stage, we are awaiting the seller’s response regarding the refund. As soon as we receive an update, we will inform you promptly.
We sincerely apologize for the difficulties you have experienced and appreciate your patience while the matter is being reviewed.
Best regards,
Difmark Support Team
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On 22 August 2026 at 19:30:22 UTC, Reclamar reclamar@ocu.org wrote:
