Your request (42448130) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 4 Dec 2023, 08::04 GMTSu referencia: CPTES01909778-42Ryanair Ref: 42448130Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de Dna. ROSA SERRA MENÉNDEZ.En relación a lo expuesto, les indicamos que el cliente adquirió la maleta facturada de 10 kg (hasta 10 kg, con unas dimensiones máximas de 55 cm x 40 cm x 20 cm). Sin embargo, dicha maleta debe depositarse en el mostrador de entrega de equipaje antes de pasar el control de seguridad.Adjuntamos enlace relativo a equipaje facturado de 10 kg:s:help.ryanair.com/hc/es-es/articles/360017825498Si el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa - la cual se le reclamaba al pasajero.Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte, aceptados por el cliente en el momento de la compra.Adjuntamos enlace para más información:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa al no cumplirse con los requisitos de equipaje y recomendamos que antes de adquirir nuestros servicios debe leer y entender nuestra política Sobre Términos y Condiciones de transporte para que no le vuelva a suceder.Atentamente,_____________________________Luis MiguelRegulator Support Specialist----------------------------------------------Abogados, 3 Nov 2023, 13:07 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W7VZ09-GKN13]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W7VZ09-GKN13]
