ear Company Responsible,
I made a car rental reservation through DoYouSpain, but when I arrived at the Centauro office to pick up the vehicle, I had to wait nearly an hour due to long queues. As a result, the pick-up time was exceeded. After this delay, the staff informed me that my documents were not acceptable and refused to release the vehicle to me—despite the fact that I currently have another rental car (which I didn’t want to use for this trip to Valencia as it is electric and unsuitable for long distances).
I was accompanied by someone with a valid driving license, and we requested to transfer the booking to her, but the system did not allow this due to the elapsed pick-up time. As a result, we were left without a car and had to endure a very uncomfortable journey to Valencia and back—approximately 8 hours each way.
Later, the rental company offered me the possibility to make a new reservation, and surprisingly, despite my documents being previously rejected, I was allowed to be listed as an additional driver under the new booking. This inconsistency added to my confusion and frustration.
I kindly request that this issue be resolved and that appropriate compensation be provided for the inconvenience and distress caused. Ms. Ana, the manager at the Centauro office in the Airport pick up point office, can confirm the details of my experience and the validity of my claims.
Looking forward to your prompt response.
I need someone responsible with authority to solve the issue.
