Dear Etihad Airways Guest Relations,
Flight: EY112, Barcelona (BCN) → Abu Dhabi (AUH), 28 February 2026
Final destination: Malé, Maldives (MLE), connecting via Abu Dhabi
On 28 February 2026, both passengers checked in, cleared security, and boarded flight EY112 at Barcelona–El Prat Airport. The flight was then cancelled before departure while we were seated on the aircraft.
At the time of cancellation (~11:45 CET), UAE airspace was only partially closed, as announced by the GCAA. The full airspace closure via NOTAM did not take effect until 17:00 CET, several hours later. Cancelling the flight has been a preventive action from Etihad, hence I am eligible for the EU 261/2004 compensation.
No rerouting to our final destination was offered not on the day of cancellation, nor in the days that followed via any alternative hub or carrier.
A ticket refund was eventually provided, though not within the 7-day period required by the Regulation.
Following the cancellation, Etihad provided one meal and offered hotel accommodation, which I declined as I reside in Barcelona. I paid for a taxi home out of pocket.
I am formally claiming the following:
- €1,200 compensation under Article 7 of EU Regulation 261/2004 (€600 × 2 passengers for route exceeding 3,500 km)
- Taxi reimbursement under Article 9 of EU Regulation 261/2004 EUR 32,94, receipt attached
I request a substantive response within 30 days.
I reserve all rights under EU Regulation 261/2004, the Montreal Convention, and applicable Spanish law.
Yours faithfully,
