Your request (51258410) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 12 Jul 2024, 10:09 IST Ryanair ref: Retraso vuelo Murcia - Luton (Londres) ref: 51129029ref: 51258410Estimada Sra.Nos referimos a su correspondencia en nombre de ROSA DOMENECH BAY.Lamentamos sinceramente el retraso del vuelo FR1283 de BCN a XRY el 29 de Junio de 2024, debido a las impredecibles restricciones a las plazas ATC impuestas por Eurocontrol.Puesto que este acontecimiento estaba fuera de nuestro control, es nuestra opinión que en este caso NO estamos obligados a pagar una indemnización monetaria en virtud del artículo 7 del Reglamento UE 261/2004.Además, la UE261 exige a las compañías aéreas que proporcionen el aviso del artículo 14.2 al realizar el check-in y que lo distribuyan durante las interrupciones de vuelos. Para cumplir con la EU261, Ryanair ha proporcionado el aviso del artículo 14.2 cuando los clientes se registran en línea. Esto ofrece una amplia oportunidad antes de la salida para revisar y tener acceso a la notificación de sus derechos en todo momento.Todos los clientes afectados por este retraso del vuelo recibieron mensajes que les proporcionaban acceso al aviso EU261.Por favor, vea como por debajo y adjunto:Lamentamos sinceramente el inconveniente causado a los clientes.Sinceramente,Luis MiguelRegulator SpecialistReclamar 4 Jul 2024, 12:30 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G0K9EX-J13P3]
