Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 4130454. Here's a kind reminder of what the ticket was about:
Mary (Customer Care)
19 Sept 2026, 14:00 EEST
Hello Reclamar,
Thank you for working with us!
Based on the information provided, you used Apple Pay for this purchase. Please be advised that when a purchase is made using Apple Pay,
the card details are hidden. This ensures that making a purchase does not expose your sensitive card details due to privacy policies. Therefore, it complicates our ability to trace such transactions. You can find more information here: Apple Pay.
In addition, when a user adds a payment card to Apple Pay, a unique
Device Account Number is generated for that specific combination of card and device. This number is used instead of the actual card number and is part of Apple Pay's built-in security measures to safeguard a user's data during payment transactions.
To locate the Device Account Number, you can access your card details in the Wallet application:
Open the Wallet app and select Apple Card.
Tap the card number icon and verify your identity using Face ID, Touch ID, or your passcode.
If the card number icon is not visible, you may need to update to the latest version of iOS.
The virtual card number is displayed next to the Card Number.
For the last four digits of the card number or the Apple Pay card number, tap Additional Card Numbers.
Furthermore, the Device Account Number can also be found in the transaction details.
I kindly ask you to follow these instructions and provide us with the alternative card digits for your virtual card, as they might help us locate your payments.
Looking forward to your reply!
Reclamar
19 Sept 2026, 14:00 EEST
