Cobro sin usar servicio

La noche del 29 de Octubre a las 23:05 hice en una reserva de habitacion en BOOKING la empres que proporcionaba el servicio es: Nombre del alojamiento Avakian Valencia Centro Dirección del alojamiento Carrer del Doctor Pérez Feliu, 20 València, Spain 46014 Fue la noche de la DANA en Valencia, busque esta alternativa porque me quede tirado por la tragedia. En el momento que hago el pago me contestan y me dicen que el checking es hasta las 23h que debia haber mirado la letra pequeña. Evidentemente si me deja hacer la reserva es porque pueden atenderme. En una noche como la del 29 de Octubre con una crisis de urgencia no pense en mirar la letra pequeña mientras se inundaba todo. He reclamado el cargo de la habitacion y me lo niegan. Me parece injusto que tenga que pagar por un servicio no disfrutado y en algo tan tragico

------------------------------------ Vanessa C CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. (CS Global) 11 may 2025, 20:08 CEST Your reference: @@REF_ID@a194e113f8b3e18679@REF_ID@@ Our reference: 4598046263 Dear Mr. Sergio Mena, Firstly, please accept our apologies for the unintended delay in coming back to you. Please find attached the response to your claim as filed on the 4 November 2024. We hope and trust to have informed you sufficiently. We will be waiting for your answer. Kind regards, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [6DMKEP-Y7E32]

------------------------------------ Vanessa C CS Senior Relations Specialist Booking.com Customer Service Center (Netherlands) B.V. (CS Global) 16 may 2025, 10:15 CEST Your reference: @@REF_ID@a194e113f8b3e18679@REF_ID@@ Our reference: 4598046263 Dear Mr. Sergio Mena, Firstly, please accept our apologies for the unintended delay in coming back to you. Please find attached the response to your claim as filed on the 4 November 2024. We hope and trust to have informed you sufficiently. We will be waiting for your answer. Kind regards, Copyright © 1996–2025Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [6DMKEP-Y7E32]

Your response is simply pathetic. The lack of understanding and empathy for such a serious and force majeure situation as a DANA defines you as a company. For my part, I will pursue legal action to claim the amount I didn't receive for a service that was unfairly charged. I will continue with my claim through Europe through the European Consumer Center (CEC)