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MAD Concepcion Crespo, Luis (Ryanair)
7 Nov 2024, 15::21 GMT
REF: @@REF_ID@e2d8cb55cff4aeed1d@REF_ID@@
Estimado Sr.Sra.
Acusamos recibo de su correspondencia en nombre del Sr. Fernando Delgado Arroyo.
Deseamos informarle que el pasajero de la reserva QR9IRQ no realizo el check-in a tiempo.
Por lo tanto, se les cobró la tarifa de aeropuerto tal como se esce en nuestros Términos y condiciones generales, aceptada por el reclamante al momento de la compra. Esta tarifa se cobró correctamente y no es reembolsable, ya que no realizaron el check-in hasta 2 horas antes de la hora de salida programada.
Según nuestro sistema, el pasajero realizo el check-in a las 19:54h, con el vuelo previsto para salir a las 19:45h, es decir, menos de 2 horas antes de la salida.
No tenemos conocimiento de ninguna interrupción del sitio web o la aplicación el día en que el pasajero intento realizar el check-in.
Nos solidarizamos con las circunstancias de los pasajeros, pero no estamos en condiciones de procesar la solicitud de reembolso.
Esperamos que esto haya sido de ayuda.
Kind regards,
Luis C.
Regulator Support Specialist
Reclamar
20 Oct 2024, 11:45 IST
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