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Cobro por equipaje de mano

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I. L.

A: RYANAIR

05/03/2024

Buenas tardes, se me cobró un importe de 49,24EUR por un equipaje de mano que cumpía con los requisitos de la compañía de vuelo.

Mensajes (4)

RYANAIR

A: I. L.

05/03/2024

Your request (46270428) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 5 Mar 2024, 14::07 GMT Su referencia: CPTES01981801-91Ryanair Ref:46270428Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de D. IVAN LOPEZ GUTIERREZ.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje:s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesSi el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa - la cual se le reclamaba al pasajero.Atentamente,_____________________________GonzaloRegulatorSupport Specialist Abogados 5 Mar 2024, 11:12 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[VDL0G2-WM774]

I. L.

A: RYANAIR

05/03/2024

El equipaje como se muestra en las fotos cumplía con los requisitos de la compañía si no se me devuelve el importe recurriré a un abogado

RYANAIR

A: I. L.

05/03/2024

Your request (46270428) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Gonzalo Miró, 5 Mar 2024, 14::50 GMTSu referencia: CPTES01981801-91Ryanair Ref: 46270428Lamentamos indicarles que Ryanair, en base a su política de equipaje, mantiene la postura inicialmente comunicada.Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------MAD Gonzalo Miró, 5 Mar 2024, 14:07 GMTSu referencia: CPTES01981801-91Ryanair Ref: 46270428Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de D. IVAN LOPEZ GUTIERREZ.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje: s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesSi el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa - la cual se le reclamaba al pasajero. ![](s:ryanairsupport.zendesk.com/attachments/token/QdUGHeaxD9MdY4JSMZjO4Zl8y/?name=inlineImage.png)Atentamente,_____________________________GonzaloRegulator Support Specialist----------------------------------------------Abogados, 5 Mar 2024, 11:12 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[VDL0G2-WM774]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[VDL0G2-WM774]

I. L.

A: RYANAIR

05/03/2024

Dado a qué el problema no se ha solucionado de manera cordial siendo que la compañía ha incumplido el reglamento ya que la mochila cumplía con las condiciones de dicha y que es ilegal cobrar el equipaje de mano ya que es se declara que es lo mínimo que debe llevar una persona tendré que recurrir a denunciaros, saludos


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