Your request (45851951) has been updated. To add additional comments, reply to this email. Eugenia A. (Ryanair) 27 Feb 2024, 09::01 GMT Privado y ConfidencialN/ Ref: 45851951Su Ref: CPTES01974353-15Estimado/a Sr/a.,Nos referimos a su reciente correspondencia.Los Términos Generales y Condiciones de Transporte de Ryanair aceptados al efectuar la reserva confirman que los pasajeros pueden facturar hasta tres piezas de equipaje pagando una tasa, de acuerdo con nuestras regulaciones sobre el equipaje facturado.También pueden llevar una pieza de equipaje de mano con ellos en el avión de forma gratuita, de acuerdo con nuestras regulaciones sobre el equipaje de mano. Deben cumplir todas las condiciones, dimensiones y límites específicos indicados en estos términos y en nuestras regulaciones.Si el pasajero llega a la puerta de embarque con más de una pieza de equipaje de cabina, o si esta excede las dimensiones máximas, deberá de abonar la tasa correspondiente. Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte de Ryanair. En este enlace puede ver más información:'¯s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesPara confirmar el tipo de maletas que puede llevar, se puede acceder a través de ´Mis reservas ´ en la web de Ryanair/app. Allí se podrá ver una lista de las maletas añadidas a la reserva, como parte del desglose del precio del vuelo.'¯Así mismo, el equipaje disponible para cada pasajero se verá desplegado en la tarjeta de embarque.'¯Incluso de manera previa en nuestra página web se detallan todos los tipos de tarifa de los que disponemos y que tipo de servicios incluye cada una de ellas:s:help.ryanair.com/hc/es-es/articles/360017824698-C%C3%B3mo-Reservar-Un-Vuelo-ytipos-de-tarifaAdicionalmente nos gustaría informarle que nuestras cantidades no son reembolsables, tal y como figura en nuestros Términos y Condiciones, los cuales se acuerdan en el momento de la reserva, concretamente en el artículo 10 de estos:Por lo que, después de haber analizado la reclamación concluimos que no procede reembolso en este caso.Esperamos que lo anterior aclare esta situación.Sin otro particular, reciban un cordial saludo.Atentamente.A. Eugenia Regulator Admin. Support Specialist Abogados 21 Feb 2024, 16:49 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. 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Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. 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