Your request (57376958) has been updated. To add additional comments, reply to this email.
MAD Luis Miguel Díaz Muñoz (Ryanair)
2 Jan 2025, 14::38 GMT
Ryanair Ref: 57376958/ KH9Z4Y - OCU Ref: 11056216
Ticket : 57376958
Estimado/a Sr./Sra.
Acusamos recibo de su correspondencia en nombre de Lucia Larrubia Parejo.
Evaluado lo indicado por el cliente, reiteramos que no hacer el proceso de check-in online lleva a la facturación en el aeropuerto, así como la emisión de la tarjeta de embarque en el mismo, que conllevan el pago de tasas. Estas se encuentran recogidas en nuestra tabla de cargos, abierta al acceso de todos nuestros clientes. Facilitamos enlace a efectos de comprobación.
s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/tasas.
Esto se especifica, a su vez y de forma preventiva, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la compra.
Por lo tanto, aquí no dudamos de la veracidad de su factura enviada del cobro llevado a cabo debido a la no realización del proceso de check-in online para evitar el pago de esta tasa.
Sentimos mucho la decisión tomada, pero al momento nuestra posición sigue permaneciendo inalterada.
Atentamente,
Luis Miguel
Regulator Specialist
Reclamar
1 Dec 2024, 23:15 GMT
EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.
E-MAIL DISCLAIMER
This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type.
Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.
The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.
If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.
trigger_logic_for_ryanair
Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [WWRRZR-DN3L2]
