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M. L.

A: RYANAIR

18/10/2023

Buenos días, tomé un vuelo Bcn- Palma el día 18/10 el cual intenté realizar el check in el día anterior pero me daba error a través de la app. Cuando logre hacerlo 1.40 hs antes del vuelo, se me cobró una tasa de 30.91€, lo cual me parece irracional ya que es casi el doble de lo que costaba el vuelo. Me parece un abuso por parte de la empresa.El avión finalmente despegó con 30 min de retraso por lo cual, deberían tenerlo en cuenta a la hr de cumplir con sus políticas, ya que en ese caso el check in no debería haberse cobrado estando más de las 2 hs previas al vuelo.Además, nunca recibí el mail ni mensaje que la empresa dice mandar como recordatorio para hacer la facturación online de ese vuelo. Por todo esto quisiera pedir el reembolso de los 30.91€, ya que es ilegal el cobro por la tarjeta de embarque según: La sentencia del 22 de octubre de 2016 del Juzgado de lo Mercantil número 6 de Madrid declara nulo el cobro por la impresión de la tarjeta de embarque por entender que se establece una penalización desproporcionada.Espero su respuesta. Muchas gracias.

Mensajes (1)

RYANAIR

A: M. L.

16/11/2023

Your request (41811314) has been updated. To add additional comments, reply to this email. MAD Eric Ure Malagon (Ryanair) 16 Nov 2023, 12::03 GMT Su Ref: CPTES01898830-55N/ Ref: 41811314/ ENL68XEstimado/a Sr./a.Acusamos recibo de su correspondencia, en nombre de Mercedes Lopez.La respuesta a esta reclamación, la podrá encontrar en el documento adjunto.Esperamos haber sido de ayuda.Atentamente,________________________Eric U.Regulator Admin Support Specialist Abogados 18 Oct 2023, 08:56 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[LPDZ1Z-16JDW]


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