Your request (51232245) has been updated. To add additional comments, reply to this email.MAD STEPHANIE ALEXANDRA ROBAYO ORMAZA (Ryanair) 5 Sept 2024, 11:05 IST Su Ref: @@REF_ID@183fe1f99509d22fec@REF_ID@@Ryanair Ref: 51232245/RKN79CEstimado/a Sr./Sra,Acusamos recibo de su correspondencia en nombre de ANDRÉS SÁNCHEZ GÓMEZ.Una vez revisada la reclamación correspondiente a reservaRKN79C, queremos recordarle que, tal y como viene recogido en el artículo 8.3.1 de nuestros Términos y Condiciones, aceptados a la hora de la compra, cada pasajero puede llevar una pieza pequeña de equipaje de mano en el avión de forma gratuita, siempre y cuando cumpla con las medidas de hasta 40 x 20 x 25 cm.Si, por el contrario, desea llevar consigo o en la bodega del avión un equipaje de mayor tamaño o de mayor peso, como ha sido su caso, se deberá abonar por este la tasa correspondiente.Esta información está disponible a los pasajeros en todo momento en el apartado “Equipaje de mano y no facturado” al igual que las diferentes tarifas con las que trabajamos, pudiendo además revisar la regulación aplicable antes de proceder con el pago y la aceptación de los Términos y Condiciones.Por lo que, teniendo en cuenta todo lo detallado anteriormente, lamentamos desestimar la solicitud de reembolso solicitada puesto que esta se acoge estrictamente a nuestras tarifas escidas.Saludos cordiales,R. Stephanie Regulator Admin Support SpecialistReclamar 3 Jul 2024, 21:15 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G0KX3Z-YNL1X]
