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L. L.

A: RYANAIR

12/05/2024

Hola,Compré 4 billetes de avión Oporto-Madrid (vuelo FR5485) para el 01/08/22, que incluían el equipaje de mano. Llegando a la puerta de embarque, el personal de atención nos dijo que teníamos que pagar por el equipaje y que, si no pagábamos, no embarcaríamos. Como tan solo quedaban pocos minutos para el embarque, nos vimos obligados a pagar nos presionaron para pagar porque sabían que éramos los últimos en embarcar. Primero, nos dijeron que el equipaje supuestamente no era de las dimensiones y, luego, como se ve en el recibo que me dieron, que era por supuesto exceso de equipaje (pero nunca nos pesaron las maletas).Todo esto lo reclamé en su momento, el 25/08/22 (Referencia 25033139) pero, aún pese a todo el tiempo transcurrido, no recibo atención o respuesta final.

Mensajes (1)

RYANAIR

A: L. L.

20/05/2024

Your request (49003526) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 20 May 2024, 11:38 ISTSu referencia: CPTES02015654-91Ryanair Ref: 49003526Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de LUIS LANDAURI PAREDES.En relación con lo expuesto, si el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa - la cual se le reclamaba al pasajero.Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte, aceptados por el cliente en el momento de la compra. ![](s:ryanairsupport.zendesk.com/attachments/token/y6XdkQiBqxEkdGlj1KzTXLUWR/?name=inlineImage.png)Adjuntamos enlace para más información: s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones.En este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa al no cumplirse con los requisitos de equipaje.Atentamente,Luis MiguelRegulator Support Specialist----------------------------------------------Abogados, 12 May 2024, 00:18 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G30ZX5-MJ9P3]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G30ZX5-MJ9P3]


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