Cobro indebido

Tras cerrar el embarque antes de tiempo, se nos niega el mismo con la posterior indicación de que compremos otro billete. Viajaba con mi hijo de 9 años, mi hija de 16 años y yo. El precio del billete eran de 100libras sin tener en cuenta la edad de los niños y sin contemplación se tuve que comprar los billetes y la noche de hotel pertinente porque no había más vuelo. No me parece justo que cierren el embarque antes y que no contemplen la edad para el precio del billete.

Your request (45640080) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 19 Feb 2024, 08::38 GMTN.° Ref: CPTES01970586-31Su Ref: 45640080Estimado/a Sr./Sra.,Nos referimos a su reciente correspondencia en nombre de MARaA DEL CARMEN MARRERO RODRaGUEZ.Con respecto al cierre de la puerta de embarque, se recomienda siempre a nuestros clientes que lleguen a la puerta de embarque con tiempo, por lo menos 30 minutos antes de la hora de salida del vuelo, ya que esta cierra 20 minutos antes de la salida.Este requerimiento aparece detallado tanto en los billetes de los clientes, así como en nuestra web y Términos y Condiciones, los cuales se acuerdan en el momento de adquisición de la reserva.La puerta de salida de cada vuelo de Ryanair aparece reflejada en las pantallas de información de los aeropuertos, lo cual conviene siempre revisar y estar atento ante alguna posible modificación, así como sobre la misma puerta. Es responsabilidad del cliente llegar a la puerta correcta a tiempo para su vuelo. No podemos retrasar al resto de los pasajeros aceptando clientes que llegan tarde para viajar. Dichas medidas se toman para asegurarnos que nuestros vuelos salen a la hora programada y que no se causan inconvenientes a aquellos clientes que llegan a tiempo a la puerta de embarque.Por tanto, en este caso, lamentándolo, el cliente no está autorizado a obtener el reembolso solicitado.Agradeciéndoles de antemano.Atentamente,Luis MiguelRegulator Specialist----------------------------------------------Abogados, 15 Feb 2024, 09:34 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[41D6DX-0622J]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[41D6DX-0622J]

Yo reclamo el cobro indebido de los pasajes de nuevo ya que mis hijos tienen nueve y dieciséis años. Por lo tengo no puede ser que valgan las mismas 100 libras independientemente de la edad. El embarque se cierra antes de la hora porque adjunto fotos que así lo demuestran y por otro lado el cobro indebido y abusivo del nuevo billete. Espero su respuesta

Your request (45640080) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 19 Feb 2024, 14::20 GMTN.° Ref: CPTES01970586-31Su Ref: 45640080Estimado Sr./Sra.Acusamos recibo de la respuesta sobre la reclamación en nombre de MARaA DEL CARMEN MARRERO RODRaGUEZ.Hemos tomado en consideración los comentarios aportados por el pasajero y el caso ha sido revisado nuevamente, pero lamentamos comunicar que nuestra posición, tal y como le informamos en la correspondencia anterior, permanece inalterada.Sentimos no poder brindarle más ayuda a este respecto.Atentamente,Luis MiguelRegulator Specialist----------------------------------------------MAD Luis Miguel Díaz Muñoz, 19 Feb 2024, 08:38 GMTN.° Ref: CPTES01970586-31Su Ref: 45640080Estimado/a Sr./Sra.,Nos referimos a su reciente correspondencia en nombre de MARaA DEL CARMEN MARRERO RODRaGUEZ.Con respecto al cierre de la puerta de embarque, se recomienda siempre a nuestros clientes que lleguen a la puerta de embarque con tiempo, por lo menos 30 minutos antes de la hora de salida del vuelo, ya que esta cierra 20 minutos antes de la salida.Este requerimiento aparece detallado tanto en los billetes de los clientes, así como en nuestra web y Términos y Condiciones, los cuales se acuerdan en el momento de adquisición de la reserva.La puerta de salida de cada vuelo de Ryanair aparece reflejada en las pantallas de información de los aeropuertos, lo cual conviene siempre revisar y estar atento ante alguna posible modificación, así como sobre la misma puerta. Es responsabilidad del cliente llegar a la puerta correcta a tiempo para su vuelo. No podemos retrasar al resto de los pasajeros aceptando clientes que llegan tarde para viajar. Dichas medidas se toman para asegurarnos que nuestros vuelos salen a la hora programada y que no se causan inconvenientes a aquellos clientes que llegan a tiempo a la puerta de embarque.Por tanto, en este caso, lamentándolo, el cliente no está autorizado a obtener el reembolso solicitado.Agradeciéndoles de antemano.Atentamente,Luis MiguelRegulator Specialist----------------------------------------------Abogados, 15 Feb 2024, 09:34 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[41D6DX-0622J]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[41D6DX-0622J]