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F. G.

A: RYANAIR

27/10/2023

Al sacar la tarjeta de embarque del vuelo con reserva QN9Z9K en el mostrador me cobraron 30 euros por cada una de las tarjetas de los dos pasajero, en total 60€que pido me devuelvan ya que la emisión del documento de viaje debe ser una acción gratuita y el coste total de emisión es 0 ya que consiste en pulsar una tecla.

Mensajes (3)

RYANAIR

A: F. G.

30/10/2023

Your request (42199800) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 30 Oct 2023, 16::05 GMT Su referencia: CPTES01905363-89Ryanair Ref:42199800Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de FERMIN GONZALEZ DE LARA PONTE.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje:s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje.Atentamente,_____________________________GonzaloRegulatorSupport Specialist Abogados 27 Oct 2023, 11:10 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[V6X09X-L6VJL]

F. G.

A: RYANAIR

30/10/2023

Mi reclamación no se refiere al cobro del equipaje, la reclamación de refiere al pago "por imprimir" la tarjeta de embarque aunque en el recibo que me dieron y que adjunté a la reclamación no figura el concepto del cobro, me dijeron que era por la impresión de la tarjeta de embarque.

RYANAIR

A: F. G.

02/11/2023

Your request (42199800) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 2 Nov 2023, 10::52 GMT Su referencia: 21/078186.7/22Ryanair Ref:21959951/ G7JD6SDisculpen la anterior respuesta relativa al equipaje.La facturación en el aeropuerto, así como la emisión de la tarjeta de embarque en el mismo, conllevan el pago de tasas. Estas se encuentran recogidas en nuestra tabla de cargos, abierta al acceso de todos nuestros clientes. Facilitamos enlace a efectos de comprobación:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/tasasEsto se especifica, a su vez y de forma preventiva, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la compra.Atentamente,_____________________________GonzaloRegulatorSupport Specialist MAD Gonzalo Miró (Ryanair) 30 Oct 2023, 16:05 GMT Su referencia: CPTES01905363-89Ryanair Ref:42199800Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de FERMIN GONZALEZ DE LARA PONTE.Todas nuestras tarifas incluyen una pieza de equipaje gratuita (40 x 20 x 25 cm), la cual debe caber debajo del asiento. Si el cliente desea y/o requiere mayor espacio, existen diferentes opciones de equipaje.Facilitamos enlace a nuestra política de equipaje:s:help.ryanair.com/hc/es-es/articles/360017824658-Pol%C3%ADtica-de-equipaje-RyanairTodo ello se encuentra mencionado, a su vez, en nuestros Términos y Condiciones Generales de Transporte aceptados por el cliente en el momento de la reserva s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa de equipaje.Atentamente,_____________________________GonzaloRegulatorSupport Specialist Abogados 27 Oct 2023, 11:10 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[V6X09X-L6VJL]


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