Tu reclamación
C. P.
A: RYANAIR
El pasado 28 de mayo de 2023 volé desde Santander a Viena habiendo pagado un extra para llevar conmigo una maleta de mano facturada. Para mi sorpresa, me dijeron que para facturarla tenía que pagar más (en un principio me dijeron que eran 35€ más). Acabé pagando 60 € adicionales para llevar mi maleta de 10 kg facturada. Gracias y un saludo. Cristina
Mensajes (7)
RYANAIR
A: C. P.
Your request (51628071) has been updated. To add additional comments, reply to this email.E (Ryanair) 18 Jul 2024, 14:26 IST Ryanair ref: 51628071/XH9CRJEstimados señoresPor favor vean la respuesta adjuntaAtentamente.E. HidalgoRegulator Admin. Support SpecialistReclamar 12 Jul 2024, 10:00 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G07E7K-5JG2X]
C. P.
A: RYANAIR
Buenas tardes, La maleta que yo llevaba era para 10kg y cumplía con las medidas que establecéis en vuestra política de equipaje ya que he volado con vosotros en otros trayectos y no se me ha dicho que las incumplía, por este motivo hago esta reclamación, porque no tiene sentido que en este trayecto al que hago referencia, sí.
RYANAIR
A: C. P.
Your request (51937031) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 30 Jul 2024, 09:15 IST Su referencia: Ajuntament de Palma ref: 1043319ERyanair Ref:50331280Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de CRISTINA PÉREZ VILLANUEVA.En relación a lo expuesto, les indicamos que el cliente adquirió la maleta facturada de 10 kg (hasta 10 kg, con unas dimensiones máximas de 55 cm x 40 cm x 20 cm). Sin embargo, dicha maleta debe depositarse en el mostrador de entrega de equipaje antes de pasar el control de seguridad.Adjuntamos enlace relativo a equipaje facturado de 10 kg: s:help.ryanair.com/hc/es-es/articles/360017825498.Si el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa – la cual se le reclamaba al pasajero.Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte, aceptados por el cliente en el momento de la compra.Adjuntamos enlace para más información:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones.En este caso, y por lo anteriormente expuesto, lamentamos comunicarles que NO podemos proceder al reembolso de la tasa al no cumplirse con los requisitos de equipaje.Atentamente,Luis MiguelRegulatorSupport SpecialistReclamar 18 Jul 2024, 17:16 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [9Z9510-R72W3]
C. P.
A: RYANAIR
Buenas tardes, Estoy a la espera de una respuesta por vuestra parte. Gracias y un saludo.
RYANAIR
A: C. P.
Your request (51628071) has been updated. To add additional comments, reply to this email.MAD Luis Miguel Díaz Muñoz (Ryanair) 9 Aug 2024, 13:05 IST Ryanair ref 51628071 Estimado Sr./Sra.Acusamos recibo de la respuesta sobre la reclamación en nombre de CRISTINA PÉREZ VILLANUEVA.Hemos tomado en consideración los comentarios aportados por el pasajero y el caso ha sido revisado nuevamente, pero lamentamos comunicar que nuestra posición, tal y como le informamos en la correspondencia anterior, permanece inalterada.Sentimos no poder brindarle más ayuda a este respecto.Atentamente,Luis MiguelRegulator SpecialistE (Ryanair) 18 Jul 2024, 14:26 IST Ryanair ref: 51628071/XH9CRJEstimados señoresPor favor vean la respuesta adjuntaAtentamente.E. HidalgoRegulator Admin. Support SpecialistAttachment(s)OCU 51628071.XH9CRJ.pdfReclamar 12 Jul 2024, 10:00 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [G07E7K-5JG2X]
C. P.
A: RYANAIR
Buenos días, Sigo insistiendo en que se me cobró indebidamente. Gracias y un saludo.
RYANAIR
A: C. P.
Your request (53704645) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 18 Nov 2024, 12::40 GMT Estimado sr/sra. Acusamos recibo de la respuesta sobre la reclamación en nombre de CRISTINA PEREZ VILLANUEVA, Hemos tomado en consideración los comentarios aportados por el pasajero y el caso ha sido revisado nuevamente pero lamentamos comunicar que nuestra posición, tal y como le informamos en la correspondencia anterior, permanece inalterada. Sentimos no poder brindarle más ayuda a este respecto. Atentamente, Luis Miguel Regulator Specialist Reclamar 24 Aug 2024, 09:45 IST EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [9Z2LE5-X5E7R]
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