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MAD Lina Iosue (Ryanair)
13 Dec 2024, 10::57 GMT
Estimado/a Sr./Sra.,
Acusamos recibo de su correspondencia en nombre de Dna. Julia Escalante
Todas nuestras tarifas incluyen una bolsa personal pequeña, como un bolso de mano o una funda de portátil (40 x 20 x 25 cm), que se puede llevar a bordo y que debe caber debajo del asiento delantero. Si necesitas llevar equipaje adicional, hay varias opciones disponibles.
Esto aparece reflejado tanto en nuestra pagina web como en nuestros Terminos y Condiciones, los cuales se acuerdan en el momento de adquisicion del billete.
s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1291014801
Si el pasajero se ha presentado con un equipaje de diferentes dimensiones a la que se muestra en la imagen, es por ello que se le ha cobrado la tasa en el aeropuerto.
Por tanto y lamentandolo mucho en este caso el cliente no esta autorizado a obtener el reembolso del importe solicitado.
Esperamos haber sido de su ayuda.
Atentamente,
_____________________________
Lina IM.
Regulator Admin Support
Reclamar
5 Dec 2024, 10:31 GMT
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