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MAD Concepcion Crespo, Luis (Ryanair)
13 Dec 2024, 15::27 GMT
REF: @@REF_ID@c52888a2b1e7ecc43a@REF_ID@@
Estimada Sr/Sra
Acusamos recibo de esta correspondencia a nombre del Sr. Josue Eugenio Navas Juarez.
En nombre de Ryanair, sentimos las molestias ocasionadas con el equipaje del pasajero en el vuelo FR 3208 de Amman- AMM a Malaga -AGP el 08/12/2024, no obstante, nos gustaria manifestar lo siguiente:
Todos los clientes no prioritarios que deseen llevar una segunda maleta de hasta 10 kg junto con su bolso pequeño personal gratuito, deben comprar el equipaje de 10 kg sin embargo, el equipaje deberá ser entregado en el mostrador de facturación antes de pasar por el control de seguridad. Lo anterior se encuentra estipulado en nuestros terminos y condiciones s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones
Después de una revisión exhaustiva, deseamos informarle que nuestros agentes de la puerta de embarque le cobraron correctamente de acuerdo con nuestros Términos y Condiciones, ya que el pasajero llegó a la puerta de embarque con una maleta de 10 kg.
En vista de lo anterior, no estamos en condiciones de tramitar la solicitud de reembolso.
Kind regards,
Luis C.
Regulator Support Specialist
Reclamar
11 Dec 2024, 20:00 GMT
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4393ZD-9XZML]
