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Cobro equipaje de mano

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A. G.

A: RYANAIR

07/08/2023

Buenas noches:El día 19 de julio tomé el vuelo FR5189 entre Santiago de Compostela y Palma de Mallorca. El día 26 de julio realicé la ruta inversa en el vuelo FR5188.Tal y como consta en la factura de la reserva, se me cobró un importe de 13€ en el viaje de ida y de 15,17€ en el viaje de regreso por llevar en cabina mi equipaje de mano compuesto por una maleta de menos de 10 kg y cuyas medidas son: 55x40x20 cm.La ley 48/1960, de 21 de julio, sobre Navegación Aérea y sus modificaciones, establece en su artículo noventa y siete que El transportista estará obligado a transportar de forma gratuita en cabina, como equipaje de mano, los objetos y bultos que el viajero lleve consigo, incluidos los artículos adquiridos en las tiendas situadas en los aeropuertos. Únicamente podrá denegarse el embarque de estos objetos y bultos en atención a razones de seguridad, vinculadas al peso o al tamaño del objeto, en relación con las características de la aeronave».Así mismo, la sentencia de 17 de junio de 2022 por el Juzgado de lo Mercantil número 1 de Madrid, deja claro que ese cobro es abusivo.

Mensajes (2)

RYANAIR

A: A. G.

08/08/2023

DATA NOT AVAILABLE

RYANAIR

A: A. G.

08/08/2023

Your request (38659741) has been updated. To add additional comments, reply to this email. MAD Gonzalo Miró (Ryanair) 8 Aug 2023, 08:55 IST Su referencia CPTES01850655-89Referencia Ryanair 38659741Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de D. ALBERTO GARCIA CASAL.Podrán encontrar la respuesta a esta reclamación en el archivo adjunto.Esperamos haber sido de su ayuda.Atentamente,_____________________________GonzaloRegulator Support Specialist Abogados 7 Aug 2023, 22:25 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9K6DWX-75DX3]


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