Your reference: CPTES02017595-92Our reference: FB ID 39688833To whom it may concern, Thank you for your inquiry. According to our records, the credit card of the passenger has been charged for the issuance of the tickets on May 9, 2024. After reviewing the payments with our financial department, we can confirm that the payment has only been charged once. Payments with debit cards are only possible if there are sufficient funds on the account. As this is a direct payment, the amount is automatically blocked when a ticket is purchased and subsequently debited from the account within a few days. Lufthansa has no influence on how long it takes for the bank to deduct or release a blocked amount on a credit card.For further questions regarding your credit card, we kindly ask you to contact your bank directly.This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.Sincerely,ABFor your information:If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.Lufthansa is a member of Star AllianceCorporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Grazia Vittadini, Dieter Vranckx
