Cobro de maleta inprocedente

Realice una reserva de un vuelo a través de Kiwi con la empresa Ryanair para el día 19 de Diciembre de 2022. Kiwi me envió la confirmación de la reserva y me indico que podia llevar conmigo en el vuelo un equipaje de 40 × 20 × 25 cm, 10 kg y otro equipaje de 119 × 81 × 119 cm, 20 kg. Tras asegurarme de que mi equipaje cumplía con las medidas y el peso, llego al aeropuerto y desde Ryanair me dicen que no tengo incluido el equipaje de 10kg y que debo pagar por él. Me hacen pagar 35.99 libras o 42.63 euros. Solicito a Kiwi que me reembolse esta cantidad.

Dear Ms. Luca Garca Mat, Thank you for contacting Kiwi.com. We checked your reservation and regret to inform you that no refund is possible. You ordered 2 pieces of baggage: checked-in baggage with the dimensions 119 x 119 x 81 cm up to 20 kg and personal items with the dimensions 40 x 25 x 20 cm up to 10 kg. We successfully added checked-in baggage to the flight and as per the airline policy, all passenger fare types include a small personal bag with the dimensions 40 x 25 x 20 cm up to 10 kg. That is why we can not refund you the receipt you provided because we provided you with all the ordered services.Thank you for understanding.Kindly,Kiwi.comThe information contained in this email, including any attachments, is confidential. The content is intended only for the use of the individual or entity named above.If you have received this communication by mistake, please notify us immediately by phone or email and delete this message. Any distribution or copying of this communication is strictly prohibited if you are not the intended recipient.