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MAD Luis Miguel Díaz Muñoz (Ryanair)
26 Nov 2024, 14::21 GMT
Ref: Tasa extra de equipaje
Ryanair ref : Tasa extra de equipaje
Estimado Iker Zabal,
Acusamos recibo a través de OCU.
Le escribimos para solicitarle amablemente que nos envíe fotografías adicionales de la mochila en cuestión. Necesitamos una mayor cantidad de imágenes para poder evaluar de forma exhaustiva las pruebas aportadas y así continuar con el proceso de investigación.
En segundo lugar, necesitaríamos que nos indicase PNR de la reserva. El PNR (Registro de Nombre de Pasajero, por sus siglas en inglés) de una reserva de Ryanair es un código alfanumérico único asignado a cada reserva de vuelo que empieza y termina por letras. Este código actúa como un identificador clave que permite a la aerolínea y a otras partes involucradas acceder y gestionar la información asociada con la reserva.
Le ruego que responda a este mensaje.
Saludos Cordiales,
Luis Miguel
Regulator Specialist
Reclamar
15 Aug 2024, 16:30 IST
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