Your request (56217002) has been updated. To add additional comments, reply to this email.
MAD Lina Iosue (Ryanair)
7 Nov 2024, 10::52 GMT
Referencia Ryanair 56217002/ OSHL7K
Estimado/a Sr./Sra.,
Nos referimos a su reciente correspondencia relativa a la cliente Sra. MARI CARMEN MAYAYO BERGES
En relación con su vuelo FR2896 from BCN-PMI on 16/09/2024, nos gustaría señalar lo siguiente:
Como se indica en nuestros Términos y Condiciones, que se acuerdan en el momento de la compra del billete, así como en nuestra página web, los clientes pueden realizar el check-in online de forma gratuita desde 24 horas antes de la salida del vuelo hasta 2 horas antes de la salida del vuelo.
Al comprar un billete, así como en varias ocasiones posteriores, aconsejamos a los clientes que facturen de esta manera, para evitar pagar la tasa asociada a hacerlo en persona en el aeropuerto.
Véase más abajo:s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condiciones/termsandconditionsar_1024750260
s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/tasas
Le informamos de que no tenemos constancia de que nuestra aplicación y/o página web no funcionaran correctamente en la fecha indicada y, teniendo en cuenta que el pasajero no aportó ninguna prueba del error, no estamos en condiciones de reembolsar el importe solicitado.
Por lo tanto, en este caso, lamenmente, el cliente no está autorizado a obtener el reembolso del importe solicitado.
Dándole las gracias de antemano.
Atentamente,
Lina IM.
Regulator Admin Support
Reclamar
23 Oct 2024, 14:15 IST
EXTERNAL EMAIL: This email originated from outside of the Organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.
E-MAIL DISCLAIMER
This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type.
Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.
The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.
If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.
trigger_logic_for_ryanair
Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LV93JZ-4674N]
