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cOBRO DE EQUIPAJE DE MANO

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A. M.

A: RYANAIR

30/08/2023

Buenos días, El pasado día 19 de julio de 2023 en el vuelo FR575 de las 9:05 am realicé un vuelo a Bolonia desde Barcelona. Tuve que facturar 3 maletas ( 3 pasajeros distintos de mi familia) porque el equipaje de mano ya no está incluido en vuestra política. Y pesaban menos de 10 kg y cumplían las medidad de equippaje de mano correspondientes Sin embargo, y de acuerdo a la sentencia 787/2022, El artículo 97 de la ley de navegación aérea estable que las empresas están obligadas a llevar el equipaje de mano del pasajero sin ningún coste adicional el equipaje de mano es un derecho indispensable del pasajero y, por lo tanto, no se puede cobrar un suplemento. Es por ello que solicito el reembolso de la facturación del sobrecoste ilegal del viaje. Quedo a vuestra disposición para el envío de otra documentación si fuese necesaria. Adjunto la factura en contra de la ley actual Un saludo.indica qué solución buscas a tu problema:Reembolso: € 137,97

Mensajes (1)

RYANAIR

A: A. M.

21/09/2023

Your request (39684514) has been updated. To add additional comments, reply to this email. Eugenia A. (Ryanair) 21 Sept 2023, 11:20 IST Privado y ConfidencialN/ Ref:39684514/NIU8TWSu Ref: CPTES01865221-08Estimado/a Sr/a.,Acusamos recibo de su correspondencia.Para poder analizar el reclamo informado por el pasajero es necesario que nos indique el código de reserva de Ryanair correspondiente a dicho vuelo.Por favor, conteste a este email con la información solicitada.Atentamente.________________________A. EugeniaRegulator Admin Support Specialist Abogados 30 Aug 2023, 07:13 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[W09151-7VJ03]


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