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A. G.

A: RYANAIR

22/12/2023

Llegue al aeropuerto con mi equipaje de mano normal y tenía a parte una bolsa que llevaba productos que se habrían podido romper o dañar durante el viaje porque estaban hechos de vidrio, la dependienta de Azul Handling Ryanair me obligaba a poner estos objetos en la maleta donde seguramente se habrían roto y finalmente me ha cobrado 46€ más a parte.El 21/09/2023 el parlamento europeo ha aceptado la ley en contra del cobro del equipaje de mano así que mi maleta no debería ser cobrada y menos aún una bolsa.

Mensajes (5)

RYANAIR

A: A. G.

22/12/2023

Your request (43845095) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 22 Dec 2023, 13::29 GMTN.° Ref: CPTES01941242-78Su Ref: 43845095Estimado/a Sr./a,Nos referimos a su reciente correspondencia en nombre de ALESSIA GIOCOLI.Les ruego me faciliten más información respecto al vuelo, para analizar los comentarios de la cliente.- PNR:- Pasajero(s):- Número del avión:- FECHA:- Tarjeta de embarque:Gracias de antemano,Saludos CordialesLuis MiguelRegulator Specialis----------------------------------------------Abogados, 22 Dec 2023, 04:38 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[GDK7KL-MVX43]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[GDK7KL-MVX43]

A. G.

A: RYANAIR

22/12/2023

Hola! Gracias por vuestra rapidez, PNR:- Pasajero(s): Alessia Giocoli - Número del avión: FR2258- FECHA: 22/12/23 - Tarjeta de embarque: IE6RWL. En adjunto foto bolsa la cual se habría quedado debajo de mi asiento todo el viaje sin crear problemas como no me encontraba cerca de las salidas de emergencia ni incomodaba al pasajero de al lado.

RYANAIR

A: A. G.

03/01/2024

Your request (43845095) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 3 Jan 2024, 09::19 GMT MAD Luis Miguel Díaz Muñoz (Ryanair) 3 Jan 2024, 09:18 GMT MAD Luis Miguel Díaz Muñoz (Ryanair) 22 Dec 2023, 13:29 GMT N.° Ref: CPTES01941242-78Su Ref: 43845095Estimado/a Sr./a,Nos referimos a su reciente correspondencia en nombre de ALESSIA GIOCOLI.Les ruego me faciliten más información respecto al vuelo, para analizar los comentarios de la cliente.PNR:Pasajero(s):Número del avión:FECHA:Tarjeta de embarque:Gracias de antemano,Saludos CordialesLuis MiguelRegulator Specialis Abogados 22 Dec 2023, 04:38 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[GDK7KL-MVX43]

RYANAIR

A: A. G.

03/01/2024

Your request (43845095) has been updated. To add additional comments, reply to this email. MAD Luis Miguel Díaz Muñoz (Ryanair) 3 Jan 2024, 09::18 GMT MAD Luis Miguel Díaz Muñoz (Ryanair) 22 Dec 2023, 13:29 GMT N.° Ref: CPTES01941242-78Su Ref: 43845095Estimado/a Sr./a,Nos referimos a su reciente correspondencia en nombre de ALESSIA GIOCOLI.Les ruego me faciliten más información respecto al vuelo, para analizar los comentarios de la cliente.PNR:Pasajero(s):Número del avión:FECHA:Tarjeta de embarque:Gracias de antemano,Saludos CordialesLuis MiguelRegulator Specialis Abogados 22 Dec 2023, 04:38 GMT EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[GDK7KL-MVX43]

RYANAIR

A: A. G.

03/01/2024

Your request (43845095) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Luis Miguel Díaz Muñoz, 3 Jan 2024, 09::43 GMTSu referencia: CPTES01941242-78Ryanair Ref: 43845095Estimado/a Sr./Sra.,Acusamos recibo de su correspondencia en nombre de ALESSIA GIOCOLI.En relación con lo expuesto, les indicamos que el cliente adquirió la maleta facturada de 10 kg (hasta 10 kg, con unas dimensiones máximas de 55 cm x 40 cm x 20 cm). Sin embargo, dicha maleta debe depositarse en el mostrador de entrega de equipaje antes de pasar el control de seguridad.Adjuntamos enlace relativo a equipaje facturado de 10 kg: s:help.ryanair.com/hc/es-es/articles/360017825498.Si el pasajero llega a la puerta de embarque con equipaje para facturar y/o sobredimensionado, puede ser rechazado, o en su defecto, se puede proceder a depositar el mismo en la bodega del avión por una tasa - la cual se le reclamaba al pasajero.Lo antes mencionado, se encuentra detallado en nuestros Términos y Condiciones Generales de Transporte, aceptados por el cliente en el momento de la compra.Adjuntamos enlace para más información: s:www.ryanair.com/es/es/informacin-util/centro-de-ayuda/terminos-y-condicionesEn este caso, y por lo anteriormente expuesto, lamentamos comunicarles que no podemos proceder al reembolso de la tasa al no cumplirse con los requisitos de equipaje.Atentamente,_____________________________Luis MiguelRegulator Support Specialist----------------------------------------------MAD Luis Miguel Díaz Muñoz, 3 Jan 2024, 09:19 GMT ![](s:ryanairsupport.zendesk.com/attachments/token/ft0O5CJA5jNvR5eJyoG8cZpia/?name=image.png)----------------------------------------------MAD Luis Miguel Díaz Muñoz, 3 Jan 2024, 09:18 GMT ![](s:ryanairsupport.zendesk.com/attachments/token/ghz4JpacVabpetbeIxBQyaIoF/?name=image.png)----------------------------------------------MAD Luis Miguel Díaz Muñoz, 22 Dec 2023, 13:29 GMTN.° Ref: CPTES01941242-78Su Ref: 43845095Estimado/a Sr./a,Nos referimos a su reciente correspondencia en nombre de ALESSIA GIOCOLI.Les ruego me faciliten más información respecto al vuelo, para analizar los comentarios de la cliente.- PNR:- Pasajero(s):- Número del avión:- FECHA:- Tarjeta de embarque:Gracias de antemano,Saludos CordialesLuis MiguelRegulator Specialis----------------------------------------------Abogados, 22 Dec 2023, 04:38 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMERThis e-mail and any files and attachments transmitted with itare confidential and may be legally privileged. They are intendedsolely for the use of the intended recipient. Any views andopinions expressed are those of the individual author/senderand are not necessarily shared or endorsed by Ryanair Holdings plcor any associated or related company. In particular e-mailtransmissions are not binding for the purposes of forminga contract to sell airline seats, directly or via promotions,and do not form a contractual obligation of any type.Such contracts can only be formed in writing by post or fax,duly signed by a senior company executive, subject to approvalby the Board of Directors.The content of this e-mail or any file or attachment transmittedwith it may have been changed or altered without the consentof the author. If you are not the intended recipient of this e-mail,you are hereby notified that any review, dissemination, disclosure,alteration, printing, circulation or transmission of, or anyaction taken or omitted in reliance on this e-mail or any fileor attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in errorplease notify Ryanair Holdings plc by contactingRyanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547).Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[GDK7KL-MVX43]trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[GDK7KL-MVX43]


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